---
title: "cEMV Middle and Transitional Back Office Agreement"
ocid: "ocds-h6vhtk-032ef7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032ef7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-032ef7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-032ef7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR GREATER MANCHESTER"
published: "2024-09-10"
---

# cEMV Middle and Transitional Back Office Agreement

Buyer: TRANSPORT FOR GREATER MANCHESTER  
Current stage: Award  
OCID: ocds-h6vhtk-032ef7

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## Summary

Transport for Greater Manchester (TfGM) has awarded a contract to Vix Technology (UK) Ltd for a cEMV Middle and Transitional Back Office Agreement. The procurement exercise began in May 2022, culminating in the awarding of a 2-year contract, with two options for twelve-month extensions, totalling £5.35 million. This contract aims to provide a middle and back office system to manage contactless bank card transactions across Greater Manchester’s transport network. The procurement is in the Award stage and will allow for a smooth transition to a new Contactless Bankcard Middle and Back Office (CBMBO) service, expected to commence competitive bidding in October 2024. The current contract will be extended to ensure seamless service until June 2027, supporting TfGM’s rail pilot scheme in Greater Manchester.

This tender is a lucrative opportunity for businesses in the software development and transport service sectors, particularly those with expertise in secure, industry-specific software packages and contactless payment systems. SMEs and large enterprises that can offer scalable, reliable middle and back office solutions to maintain and improve TfGM’s contactless ticketing options will find this contract key to expanding their portfolio. Businesses capable of working within highly regulated environments, ensuring the protection of consumer bank card data while maintaining service quality, will be well-suited to compete for the upcoming CBMBO procurement.

## Notice

Following a procurement exercise in May 2022, Vix Technology (UK) Ltd (Vix) were awarded a 2-year contract (with two options to extend the agreement by a further twelve months) to provide TfGM with a middle and back office service to process contactless bankcard transactions in conjunction with Field Equipment infrastructure and TfGM's Merchant Acquirer, and accordance with the transit rules that are set by the relevant card schemes. Information on this contract can be found on Contracts Finder: Agreement for a cEMV Middle and Transitional Back Office System Service - Find a Tender https://www.find-tender.service.gov.uk/Notice/010330-2022?origin=SearchResults&p=1 A Prior Information Notice (PIN) has been issued by TfGM in relation to the procurement of a Contactless Bankcard Middle and Back Office (CBMBO) service. This notice sets out the anticipated scope of the Contactless Bankcard Middle and Back Office as a replacement to current cEMV Middle and Transitional Back Office and the proposed timing of the procurement . It is anticipated that the proposed procurement will follow the Open Procedure and issue of a call-for competition during October 2024. A copy of this notice may be accessed on Contracts Finder by activating the following link: https://www.find-tender.service.gov.uk/Notice/028525-2024 Whilst TfGM are proposing to initiate the procurement of a Contactless Bankcard Middle and Back Office, its considered necessary to enter into a new agreement (until 30th June 2027) in respect of an extension to the current cEMV Middle and Transitional Back Office service with Vix Technology (UK) Ltd. This notice provides transparency around the reasons for this single source requirement, alongside the procurement of the new Contactless Bankcard Middle and Back Office. The decision to enter into a new contract with Vix Technology (UK) Ltd is necessary for the following reasons: * Although TfGM has initiated a procurement exercise for a Contactless Bankcard Middle and Back Office contract, any transitional arrangements that may be required in order to on-board the new service is likely to need to be progressed in tranches so as to minimise the impact on customer experience and service before, during and after transition to a new contract. Transitional arrangements will need to reflect that the services in question are complex and require the protection of consumer bankcard data and as a consequence are highly regulated, Maintaining the cEMV Middle and Back Office contract until June 2027 will enable Tenderers that are participating in the Contactless Bankcard Middle and Back Office (CBMBO) procurement to consider a phased approach to the implementation of their services; * TfGM is committed to implement a Rail pilot scheme that is expected to require initiation before the current cEMV Middle and Back Office expires and would require migration to the new Contactless Bankcard Middle and Back Office agreement, once awarded. To minimise the impact on customer experience and service, TfGM proposes that its Rail pilot scheme in Greater Manchester will be supported by the current cEMV Middle and Back Office contract until such a time as the scheme may be migrated (as a final stage of transition) to the new Contactless Middle and Back Office Agreement. Although the additional services were not included in the original procurement, a change in contractor at this stage would cause significant disruption and cannot be made for economic and technical reasons, as there is a significant risk of disruption to the operation of light rail, bus and Rail pilot services in Greater Manchester, including the risk of disrupting the customer experience and service to the travelling public.

### Lot Information

Lot 1

The services provided under the proposed contract include the operation and maintenance of the current TfGM cEMV Middle and Transitional Back Office for further period of 2 years and one month (following expiry of the option to extend the current agreement in May 2025) during which the procurement of a new Contactless Bankcard Middle and Back Office contract may be progressed and transitional arrangements to migrate to the new service may be executed.

Options: The agreement includes two options to extend the agreement in each case for a further 12 months, and is scalable to meet potential future contactless ticketing requirements. The scaleable nature of the agreement allows TfGM to exercise four separate options, when required.

### Procurement Information

Although the additional services were not included in the original procurement, a change in contractor without proper consideration of the transitional arrangements to a new contract and service has the potential to cause significant disruption and cannot be made for economic and technical reasons, as there is a significant risk of disruption to the customer experience and service for the travelling public in Greater Manchester, including customer purchasing and payments for fares and ticketing products. The proposed contract allows for maintenance and continued operation of the current service provision during which the procurement of the Contactless Bankcard Middle and Back Office and Platform Validator Agreements may be progressed, with co-termination of both agreements and transitional arrangements planned and executed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029013-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,350,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR GREATER MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 3BG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIX TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 10 Sep 2024 at 16:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029013-2024
- 20 Apr 2022 at 18:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010330-2022

## Notice URLs

- http://www.tfgm.com
- https://ted.europa.eu/udl?uri=TED:NOTICE:107620-2020:TEXT:EN:HTML
- https://www.find-tender.service.gov.uk/Notice/010330-2022?origin=SearchResults&p=1
- https://www.find-tender.service.gov.uk/Notice/028525-2024

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-032ef7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-032ef7.json.