---
title: "CP2080-21 - Online Mental Health and Wellbeing Service"
ocid: "ocds-h6vhtk-03301d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03301d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03301d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03301d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEVON COUNTY COUNCIL"
published: "2022-04-25"
---

# CP2080-21 - Online Mental Health and Wellbeing Service

Buyer: DEVON COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03301d

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## Summary

Devon County Council, in collaboration with NHS Devon Clinical Commissioning Group, Plymouth City Council, and Torbay Council, has completed the procurement process for the "Online Mental Health and Wellbeing Service" under the tender ID DN542489. Categorised under social work and related services, this contract targets adults aged 18 and over across Devon, Plymouth, and Torbay, aiming to offer accessible, self-directed online support that operates 24/7. The total contract value is £1,080,000, with a duration of 24 months starting from 27 June 2022, with potential extensions of up to 24 months. The award was given based on the most economically advantageous bid evaluated primarily on quality criteria.

This tender presents significant opportunities for businesses specialising in mental health services, digital health solutions, and remote care delivery. Companies capable of providing integrated, digital-based emotional health support, particularly those with experience in 24/7 service provision, will find this contract appealing. The focus on accessibility and the requirement for immediate support highlights the demand for innovative solutions that facilitate quick and effective mental health care for adults in the specified regions.

## Notice

Devon County Council ("The Authority") alongside partner organisations NHS Devon Clinical Commissioning Group (CCG), Plymouth City Council and Torbay Council are procuring an online Emotional Health and Mental Wellbeing service (EHMWB). The Provider will deliver an accessible, self-directed, online digital-based EMHWB support to adults aged 18 years and over (Service Users) in Devon, Plymouth and Torbay. This will be integrated into the local system to maximise access to this support and other services aligned to the needs of the Service User. It will be a 24/7 offer that particularly enables 'outside office hours' access to trained professionals/practitioners.

### Lot Information

Lot 1

Devon County Council ("The Authority") alongside partner organisations NHS Devon Clinical Commissioning Group (CCG), Plymouth City Council and Torbay Council are procuring an online Emotional Health and Mental Wellbeing service (EHMWB). The Provider will deliver an accessible, self-directed, online digital-based EMHWB support to adults aged 18 years and over (Service Users) in Devon, Plymouth and Torbay. This will be integrated into the local system to maximise access to this support and other services aligned to the needs of the Service User. It will be a 24/7 offer that particularly enables 'outside office hours' access to trained professionals/practitioners. This will include immediate access to support with a 'no waiting list' approach. This contract will be delivered by a single organisation or consortia which will deliver the service throughout the administrative boundary of Devon County Council, Plymouth City Council and Torbay Council. The contract duration will be 24 months from the 27th June 2022 until 26th June 2024 for the primary period, with the option to extend for a further two periods of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010623-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £1,080,000 |
| Awards value | Not specified |
| Contracts value | £1,080,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON COUNTY COUNCIL |
| Additional buyers | NHS DEVON CLINICAL COMMISSIONING GROUP; PLYMOUTH CITY COUNCIL; TORBAY COUNCIL |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Budshead |
| Westminster constituency | Plymouth Moor View |
| Delivery location | TLK4 Devon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KOOTH DIGITAL HEALTH |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85120000 - Medical practice and related services
- 85141000 - Services provided by medical personnel
- 85300000 - Social work and related services

## Release History

- 25 Apr 2022 at 14:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010623-2022

## Notice URLs

- http://www.devon.gov.uk
- http://www.plymouth.gov.uk
- http://www.torbay.gov.uk
- https://devonccg.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03301d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03301d.json.