---
title: "Fixed Line Voting; IVR & MSDC"
ocid: "ocds-h6vhtk-0330b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0330b8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0330b8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0330b8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2022-09-27"
---

# Fixed Line Voting; IVR & MSDC

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Award  
OCID: ocds-h6vhtk-0330b8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0330b8.json)

## Summary

The British Broadcasting Corporation (BBC) is currently running a tender titled "Fixed Line Voting; IVR & MSDC" in the goods category. The procurement process is at the active stage and involves providing telecommunications services for premium and non-premium rate promotions via interactive voice response (IVR) and mobile short dial codes (MDSCs). The contract has been awarded to Temple Interactive Media Limited and Spoke (interactive) Limited. The tender period ended on 25th May 2022, with contracts signed in June 2022.

This tender by the BBC offers opportunities for suppliers to engage in delivering telecommunications services for high-profile live events and voting services. Businesses well-suited to compete are those capable of providing IVR and MSDC services and infrastructure. The lots include services for Strictly Come Dancing and other live events, creating revenue-sharing possibilities. The procurement method is open, and bidders were required to submit electronic and written submissions by May 2022. The framework agreements have options for extension, providing potential for long-term partnerships with the BBC.

## Notice

The BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling. These will be either on the supplier's own platform with appropriate overflow where necessary or by use of mass-calling platforms. The fully managed service will include securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting, to be provided by the Supplier, or indirectly via sub-contractors. Section C - Specification Of Requirements of the Tender Documentation has further, detailed requirements. The value of these framework agreements are dependent on the volume of fixed line votes

### Lot Information

High Profile Live Events with Revenue Share

Lot 1 will be predominately for Strictly Come Dancing, but may also include other high profile, live events where volumes are likely to be equivalent to Strictly Come Dancing and the BBC would wish to engage a supplier on a revenue share basis (if these become part of the BBC schedule although this is very unlikely).

Options: The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC's discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term.

Fixed Price IVR & MSDC Voting Events

Lot 2 will provide services for Countryfile, and Sports Personality of the Year, as well as any other voting events of a similar scale. Lot 2 will also be the first point of contact for any extra IVR-MSDC, BBC Studios services, and Independent Production services.

Options: The frameworks initial term is for a period of 2 years. The Framework Agreements may be extended at the BBC's discretion by up to an additional 2 years. If the BBC wishes to exercise this option, it will give written notice to the successful provider no later than 90 days prior to the end of the initial term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027002-2022 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2022 |
| Submission deadline | 25 May 2022 |
| Future notice date | Not specified |
| Award date | 27 Jun 2022 |
| Contract period | 24 Jul 2022 - 24 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | SPOKE (INTERACTIVE; TEMPLE INTERACTIVE MEDIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48512000 - Interactive voice response software package

## Release History

- 27 Sep 2022 at 09:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027002-2022
- 27 Apr 2022 at 07:20 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010778-2022

## Notice URLs

- http://bbc.bravosolution.co.uk
- http://www.bbc.co.uk/supplying/
- https://bbc.bravosolution.co.uk
- https://bbc.bravosolution.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0330b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0330b8.json.