---
title: "Pre-Market Engagement: Contact Centre and Telephony Solutions"
ocid: "ocds-h6vhtk-033283"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033283"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033283.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033283.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS BUSINESS SERVICES AUTHORITY"
published: "2022-04-29"
---

# Pre-Market Engagement: Contact Centre and Telephony Solutions

Buyer: NHS BUSINESS SERVICES AUTHORITY  
Current stage: Planning  
OCID: ocds-h6vhtk-033283

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033283)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-033283.json)

## Summary

The NHS Business Services Authority is currently in the planning stage of a procurement process for contact centre and telephony solutions. This engagement aims to identify a valid procurement route and gather information from the telephony supplier market, with a budget estimate of £1.7 million annually. A webinar is scheduled for 11 May 2022 at 14:00 to provide potential suppliers with detailed information about this opportunity. Interested suppliers must register by 10 May 2022 at 12:00 to participate in both the webinar and the subsequent Request for Information (RFI) process. This market engagement exercise is part of a pre-tender phase, as the current contract expires in the next 18 months and additional insights will shape the future procurement strategy.

This procurement presents significant opportunities for businesses specialised in telecommunications services, particularly those providing contact centre technology and unified communications solutions. Companies offering traditional telephony, mobile voice and data services, or new capabilities that integrate with platforms like Microsoft Teams would be particularly well-suited to compete. The NHS Business Services Authority encourages potential suppliers to actively engage during this information-gathering phase to enhance the quality of future services offered to the NHS. Participation in the webinar and RFI will allow businesses to showcase their innovative solutions and better understand the evolving needs of the authority.

## Notice

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions

### Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions. NHS Business Service Authority has a contract to cover all corporate telephony. This is due to expire over the next 18 months. Additional information: It covers the following services; 
-Contact Centre Services,
-Access to a new service and capability, which enables the Back Office services to make phone calls via Microsoft Teams.
-Traditional Telephony services, Non Geographic (0300) Numbers 
-Unified Communications
-Mobile Voice and Data
This is a pre-tender market engagement exercise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011238-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2022 |
| Submission deadline | Not specified |
| Future notice date | 28 Apr 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BUSINESS SERVICES AUTHORITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 29 Apr 2022 at 15:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/011238-2022

## Notice URLs

- http://health.atamis.co.uk
- https://health-family.force.com/s/Welcome
- https://www.nhsbsa.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033283. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-033283.json.