--- title: "IT Managed Service" ocid: "ocds-h6vhtk-0332dc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0332dc" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0332dc.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0332dc.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "CLYDE VALLEY HOUSING ASSOCIATION LIMITED" published: "2022-05-03" --- # IT Managed Service Buyer: CLYDE VALLEY HOUSING ASSOCIATION LIMITED Current stage: Tender OCID: ocds-h6vhtk-0332dc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0332dc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0332dc.json) ## Summary The Clyde Valley Housing Association Limited is currently conducting a tender for an "IT Managed Service" in the UK, specifically located in Motherwell. The procurement process, which is at the active stage, utilises a selective procurement method with a restricted procedure. This contract spans a period of up to 1080 days, and all submissions must be completed by 2nd June 2022. Interested suppliers should be aware that the selection process will follow an evaluation based on a weighting of quality (70%) and price (30%), alongside several eligibility criteria including economic and technical qualifications. This tender presents significant opportunities for businesses specialising in IT services, particularly those with experience in managing cloud solutions and providing support for Microsoft systems. The requirement for comprehensive management of IT infrastructure and digital transformation initiatives could greatly benefit companies with a strong background in these areas. Businesses that are able to demonstrate past experience in similar contracts, along with robust financial health and relevant insurance cover, would be well-positioned to successfully compete for this contract and establish a long-term partnership with the housing association. ## Notice Clyde Valley Housing Association wishes to procure an IT Services Partner to work with us over the next 3-5 years to deliver an IT managed service contract. Details of scope can be found in the attached ITT document. ### Lot Information Lot 1 The core scope includes the following: -Advisory services with respect to the use of Microsoft cloud to support digital transformation in housing associations -Microsoft 365, Office 365 support backed up by appropriate Microsoft gold competencies -Full management of Office 365 including licencing. Being a registered charity Non-Profit pricing will be required. This would also need to include domain management of new and existing domain names -Full management and support of Citrix environment -Management and administration of M365 licensing and active asset management to set an appropriate plan and budget for device refresh and infrastructure renewals -Physical and virtualised application / database server maintenance and support -Monitoring and management of the current Datto backup solution inc. verification and testing of backups to ensure ongoing integrity and assurance of the backup effectiveness and ongoing ability to restore data and apps -Management of our Sophos AV estate and endpoints -Disaster recovery and business continuity services including the testing and maintenance of the DR plan. In the event of a major event that renders on site equipment unusable (e.g. theft, flooding, failure etc.) suppliers must be able to restore all systems (including the provision of alternative core equipment) with data restored to the latest backup within 72 hours. All data storage and retention is to meet relevant data protection legislation. There must be a minimum of one full, successful Disaster Recover Test per year with documented evidence of the test. Where appropriate, the report should include recommendations for changes/improvements to the recovery process -Device management including patch management of end user devices and all active equipment on the infrastructure at per ITSM configuration management best practice -End user support inc. 1st, 2nd, 3rd line 08:00-18:00 Monday to Friday for c100 users -Active network monitoring / remote monitoring with out of hours identification, triage and resolution of all outages/faults 24x7 excluding bank holidays. Proactive checking of servers to identify potential faults and take appropriate action before the fault causes issues for users -Asset Management -Wireless, local area and wide area networking -ITSM ITIL lifecycle management -CSM, account management, road mapping and performance reporting -Proactive and partnership approach to delivering innovation to the Association, presenting ideas, improvements and future roadmap to improve the Association's security, resilience, network and applications. -We will require as a minimum weekly review meetings with a Client Manager during our transition period, and quarterly thereafter with a monthly report to review helpdesk queries and SLA and KPI performance to date. In addition, there are other services which may come online during the course of the contract. These are detailed in the ITT document. Options: In addition to the core services there are other services which may come online during the course of the contract. These are detailed in the ITT document. Whether these come online is at the sole discretion of the Association. Renewal: 2 x 1 year extensions ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/011327-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 May 2022 | | Submission deadline | 2 Jun 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | 5 years | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CLYDE VALLEY HOUSING ASSOCIATION LIMITED | | Locality | MOTHERWELL | | Post town | Motherwell | | Postcode | ML1 1PN | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM34 North Lanarkshire | | Local authority | North Lanarkshire | | Electoral ward | Motherwell North | | Westminster constituency | Motherwell, Wishaw and Carluke | | Delivery location | TLM84 North Lanarkshire | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222000 - Information systems or technology strategic review and planning services ## Release History - 3 May 2022 at 11:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011327-2022 ## Notice URLs - http://www.publiccontractsscotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000691809 - https://cvha.co.uk/ - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=691809 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11082 - https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0332dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0332dc.json.