---
title: "TC1024 Reissued Neighbourhood Services - Case Management System"
ocid: "ocds-h6vhtk-0332ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0332ed"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0332ed.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0332ed.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MANCHESTER CITY COUNCIL"
published: "2023-02-28"
---

# TC1024 Reissued Neighbourhood Services - Case Management System

Buyer: MANCHESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0332ed

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## Summary

The Manchester City Council has completed the procurement process for a software package and information systems titled "TC1024 Reissued Neighbourhood Services - Case Management System". This procurement falls under the goods category and aims to replace the current case management system with one that offers case management, CRM, collaboration, document management, mobile technology, resource management, system integration, and programme management capabilities. The contracting authority, Manchester City Council, seeks a solution with flexible capacity for over 300 users, including various compliance and enforcement teams. The contract has been awarded to Arcus Global Limited for a value of £752,800.

This tender by Manchester City Council for a case management system presents a significant business opportunity for suppliers in the software and information systems industry. There is a focus on quality criteria, social value, and environmental considerations, making it appealing to businesses that can deliver innovative and sustainable solutions. The procurement process involves electronic submission and a selective competitive procedure with negotiation method. Suppliers need to be prepared to meet the contract's duration and potential extensions, allowing for business growth and stability over an initial 5-year period with the option to extend for up to 4 additional years.

## Notice

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project: * Community Safety - ASBAT * Compliance & Enforcement, which includes: o Trading Standards o Environmental Protection Team o Food, Health & Safety and Airport Team o Licensing & Out of Hours Teams o Environmental Crimes Team o Neighbourhood Compliance Teams o Housing Compliance Team o Compliance Support Team * Licensing - Premises, Taxi and Taxi Compliance Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities: * Case Management * CRM and collaboration * Document Management and Reporting * Mobile Technology * Resource Management * System Integration * Programme Management

### Lot Information

Lot 1

Manchester City Council are looking for a solution with flexible capacity; this will include but not exclusively require over 300 users to be able to use the system at any given time and include sufficient storage capacity. There must also be the ability for the solution to have flexibility for the 20% capacity growth within the pricing structure. The following teams are in scope of this project: * Community Safety - ASBAT * Compliance & Enforcement, which includes: o Trading Standards o Environmental Protection Team o Food, Health & Safety and Airport Team o Licensing & Out of Hours Teams o Environmental Crimes Team o Neighbourhood Compliance Teams o Housing Compliance Team o Compliance Support Team * Licensing - Premises, Taxi and Taxi Compliance Manchester City Council (MCC) wish to procure a case management system to replace the current case management system. The new case management system should allow the following business capabilities: * Case Management * CRM and collaboration * Document Management and Reporting * Mobile Technology * Resource Management * System Integration * Programme Management

Renewal: The term of the Contract will be for an initial 5 years post implementation, with the option to extend for up to 4 years in total as stated below: Extension up to 2 years + up to 2 Years. Should a full 2 years not be taken on either of the extensions the option to extend further up to the full 4 years may be taken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005802-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2023 |
| Submission deadline | 6 Jun 2022 |
| Future notice date | Not specified |
| Award date | 28 Feb 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,741,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £752,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MANCHESTER CITY COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M60 2LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARCUS GLOBAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Feb 2023 at 11:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005802-2023
- 3 May 2022 at 12:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011344-2022

## Notice URLs

- http://www.manchester.gov.uk
- http://www.the-chest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0332ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0332ed.json.