---
title: "Mystery Shopper"
ocid: "ocds-h6vhtk-0333b3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0333b3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0333b3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0333b3.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CONSTRUCTION INDUSTRY TRAINING BOARD"
published: "2022-05-04"
---

# Mystery Shopper

Buyer: CONSTRUCTION INDUSTRY TRAINING BOARD  
Current stage: Tender  
OCID: ocds-h6vhtk-0333b3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0333b3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0333b3.json)

## Summary

The Construction Industry Training Board (CITB) is currently in the tender stage for the "Mystery Shopper" contract, aimed at providing research services across the UK and Northern Ireland. This contract, valued at £400,000, is open for submissions until 8th June 2022 and can be awarded for a period of three years, with the possibility of a one-year extension. Interested parties should review the requirements on the Delta eSourcing portal to prepare their submissions.

This opportunity presents substantial growth potential for small and medium enterprises (SMEs) that specialise in research and customer service monitoring. Companies with expertise in conducting mystery shopping, market research, or training services would be particularly well-suited to compete for this contract. Engaging in this tender could enhance their portfolio and strengthen their market presence within the public sector.

## Notice

CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.

### Lot Information

Lot 1

The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: *measure key customer service levels *monitor performance from the point a booking is made, either by phone or online, through to completing a test *provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011542-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 May 2022 |
| Submission deadline | 8 Jun 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | 48 months |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSTRUCTION INDUSTRY TRAINING BOARD |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 45 - Construction work
- 71 - Architectural, construction, engineering and inspection services
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 45214620 - Research and testing facilities construction work
- 71317200 - Health and safety services
- 71317210 - Health and safety consultancy services
- 73110000 - Research services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79310000 - Market research services
- 80000000 - Education and training services
- 80500000 - Training services
- 80520000 - Training facilities
- 80521000 - Training programme services
- 80530000 - Vocational training services

## Release History

- 4 May 2022 at 15:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011542-2022

## Notice URLs

- http://www.citb.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:173051-2019:TEXT:EN:HTML
- https://www.delta-esourcing.com/respond/8S49FUXK45
- https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Research-services./8S49FUXK45

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0333b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0333b3.json.