---
title: "Services-Framework-High Court Enforcement and Bailiff Services"
ocid: "ocds-h6vhtk-0333d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0333d0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0333d0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0333d0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNITED UTILITIES WATER LIMITED"
published: "2023-12-18"
---

# Services-Framework-High Court Enforcement and Bailiff Services

Buyer: UNITED UTILITIES WATER LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0333d0

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## Summary

United Utilities Water Limited has awarded agreements for the "Services-Framework-High Court Enforcement and Bailiff Services" contract. This procurement aims to maximise recoveries management by two High Court Enforcement suppliers, ensuring compliance with the power of recovery legislation. The key areas of service include collections, compliance, vulnerability training, and complaints handling. The procurement process has reached the award stage, signifying progress in the delivery of these critical services. The deadline for submission was September 1, 2023, and the contract is now active.

This procurement opportunity by United Utilities Water Limited presents a chance for businesses providing High Court Enforcement and Bailiff services to showcase their expertise. Companies involved in collection agency services and compliance management are well-suited to compete for this contract. The location of the service delivery is in the UK, offering a strategic advantage to local service providers. With the contract now at the active stage, interested businesses can explore collaboration opportunities and contribute to the efficient delivery of recovery and collection services in the designated industry category.

## Notice

United Utilities Water Limited (UUW) are looking to award agreements to 2 High Court Enforcement suppliers to deliver high performing recoveries management. Suppliers will be expected to fully utilise the powers of recovery granted under the 2007 Courts and Tribunals Act to maximise the level of collections for UUW to recover outstanding charges from a segment of its household customer base, whilst at the same time ensuring that UUW's CMEx performance is not adversely affected. The scope of the delivery of this service will include but is not limited to the following areas; * Collections * Compliance * Vulnerability training and awareness * System integration * Reporting * Complaints handling * Invoicing and payment processing * Customer payment method and self-service options * Data and segmentation * Continual innovation

### Lot Information

Lot 1

A key part of UUW's strategy is to recover outstanding charges from household customers via the use of High Court Enforcement Officers and the powers that they have. The supplier will be expected to follow Regulatory classifications and guidelines to fully utilise the powers of recovery granted under the 2007 Courts and Tribunals Act, to maximise the level of collections for UUW whilst at the same time ensuring that UUW's CMEx performance is not adversely affected. Extensive segmentation within UUW's debt manager system ensures that only customers with certain attributes are progressed down this route. This segmentation takes into account the customer's credit score, behavioural score, home ownership and employment status. Only UUW customers who are deemed to have the ability to pay and are wilfully avoiding payment are progressed down this route. As such, UUW do not expect to see vulnerable customers, particularly financially vulnerable customers going through this strategy. However, if vulnerable customers are placed through this strategy, we do expect them to be treated in a way which provides the required level of protection. All agents must be trained to the highest standards and ensure that they identify any potential vulnerability and claims of vulnerability and where required refer the customer/debtor to a prescribed support group or the third sector.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037102-2023 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2023 |
| Submission deadline | 4 Mar 2023 |
| Future notice date | 31 May 2022 |
| Award date | 31 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,400,000 |
| Lots value | £2,400,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED UTILITIES WATER LIMITED |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA5 3LP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 18 Dec 2023 at 12:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/037102-2023
- 6 Feb 2023 at 10:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003546-2023
- 4 May 2022 at 16:12 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/011571-2022

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59823&B=UNITEDUTILITIES
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984
- https://uk.eu-supply.com/ctm/supplier/publictenders?B=UNITEDUTILITIES
- https://www.unitedutilities.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0333d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0333d0.json.