---
title: "24 Hour Onsite First Responder Service"
ocid: "ocds-h6vhtk-033404"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033404"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033404.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033404.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2023-08-08"
---

# 24 Hour Onsite First Responder Service

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-033404

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033404)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-033404.json)

## Summary

The public procurement process for the contract titled "24 Hour Onsite First Responder Service" was recently completed by Karbon Homes. This procurement falls under the "services" category, specifically for customer-care services. The procurement took place in the region of Tyneside. The contract involved multiple locations, including Weavers Court in Alnwick, The Manors in Prudhoe, and The Elms in Chester-le-Street. The procurement method used was an open procedure with a detailed evaluation based on quality and price criteria. The contract values ranged from approximately £134,796.40 to £163,829.60 and were awarded to Orchard Homecare Services Ltd and Burn Brae Care Limited.

This tender for the provision of onsite first response care services offers significant business growth opportunities for companies in the customer-care services industry. Businesses specialising in management, staffing, service delivery, training, and customer service would be well-suited to compete. The contract offers a chance for suppliers to work closely with Karbon Homes, a public housing authority facilitating care for older persons, thus fostering valuable partnerships within the social care sector. The contract allows for extensions, providing continuity and potential for long-term business relationships.

## Notice

Onsite first response care service within the Karbon older persons Extra Care Schemes.

### Lot Information

Weavers Court, Alnwick

The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at Weavers Court, Swordy Drive, Alnwick NE66 1SZ - 58 Properties.

Options: 49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)

The Manors, Prudhoe

The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at The Manors, Adderlane Rd, Prudhoe NE42 5ET - 46 Properties.

Options: 49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)

The Elms, Chester-le-Street

The provision of an on-site first response care and support service for older people with extra care needs, delivered by an on-site first response Care Team at The Elms, Moorfoot Ave, Chester le Street, DH2 3DQ - 54 Properties.

Options: 49 month(s) from the commencement date, with 25 initial month(s) and option to extend 2x12 month(s)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023092-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2023 |
| Submission deadline | 7 Jun 2022 |
| Future notice date | Not specified |
| Award date | 7 Aug 2023 |
| Contract period | Not specified |
| Recurrence | 24 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £390,000 |
| Lots value | £390,000 |
| Awards value | Not specified |
| Contracts value | £434,120 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | BURN BRAE CARE; ORCHARD HOMECARE SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342320 - Customer-care services

## Release History

- 8 Aug 2023 at 13:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023092-2023
- 5 May 2022 at 09:21 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011623-2022

## Notice URLs

- http://orchardhomecareservices.co.uk/
- http://www.burnbraecare
- http://www.karbonhomes.co.uk
- http://www.karbonhomes.co.uk/
- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033404. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-033404.json.