---
title: "Connexus Invitation to Tender for Digital Community Alarms"
ocid: "ocds-h6vhtk-03347b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03347b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03347b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03347b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CONNEXUS HOMES LIMITED"
published: "2023-03-22"
---

# Connexus Invitation to Tender for Digital Community Alarms

Buyer: CONNEXUS HOMES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03347b

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## Summary

Connexus Homes Limited issued a tender for "Connexus Invitation to Tender for Digital Community Alarms" in the services category. The procurement process aims to find a transformative digital solution to replace the existing Community Alarm provision, ensuring uninterrupted service for vulnerable adults post the analogue services switch-off in 2025. The procurement stage is currently in planning, and the process includes assessing supplier responses, with a future notice date set for July 1, 2022.

This tender by Connexus Homes Limited presents an opportunity for businesses providing technology-enabled care solutions, alarm systems, telecommunications equipment, and related services to compete. With a deadline extension to September 30, 2022, potential providers must offer cost-effective and adaptable solutions. The procurement method is an open procedure, open to suppliers under the Government Procurement Agreement (GPA), and covers regions such as Herefordshire and Shropshire. Suppliers should align with the specifications outlined in the tender to meet Connexus' requirements.

## Notice

As part of the digital switchover, Connexus are looking for a transformative digital solution to replace its existing Community Alarm provision which is not compatible with the new digital standards within existing schemes to ensure it fully functions once analogue services are switched off. This will mean that vulnerable adults across the schemes will continue to have access to this provision without any interruptions in their service.

### Lot Information

Lot 1

A social alarm is an alarm device that is installed in an individual's home or communal area which makes it possible for that individual to call for assistance in both urgent and non-urgent situations. These calls are linked to a staff member or support centre who will support the individual to address the issue over the telephone or call for assistance as appropriate to the situation. Public switched telephone network (PSTN) that delivers analogue landline phone services is planned to be switched off in 2025. This network is being replaced by a digital infrastructure (Voice over Internet Protocol or IP voice). This will mean that the existing community alarms equipment installed across the Independent Living Schemes managed by Connexus may be affected. As part of the digital switchover, Connexus are looking for a transformative digital solution to replace its existing Community Alarm provision which is not compatible with the new digital standards within existing schemes to ensure it fully functions once analogue services are switched off. This will mean that vulnerable adults across the schemes will continue to have access to this provision without any interruptions in their service. The ambition is to achieve a product that is cost effective, with little to no maintenance responsibilities and preferably not to have to use existing infrastructure. The aim of this tender is to appoint a provider to carry out this work based on our specification requirements in our Invitation to Tender Document. Any works would need to be completed in line with BT's digital switchover programme which is proposed to be complete by 2025. Flexibility and adaptability will be required within the programme of works due to the nature of Connexus' customers, the life protecting nature of the solution and the phasing of BT's switchover programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008261-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2023 |
| Submission deadline | 16 Sep 2022 |
| Future notice date | 30 Jun 2022 |
| Award date | 22 Mar 2023 |
| Contract period | 31 Mar 2023 - 1 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONNEXUS HOMES LIMITED |
| Locality | CRAVEN ARMS |
| Post town | Shrewsbury |
| Postcode | SY7 9BW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Church Stretton and Craven Arms |
| Westminster constituency | South Shropshire |
| Delivery location | TLG West Midlands (England), TLG11 Herefordshire, County of, TLG22 Shropshire |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 32510000 - Wireless telecommunications system
- 32520000 - Telecommunications cable and equipment
- 32546000 - Digital switching equipment
- 32550000 - Telephone equipment
- 32570000 - Communications equipment
- 32571000 - Communications infrastructure
- 32572000 - Communications cable
- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 35121700 - Alarm systems
- 85000000 - Health and social work services
- 85300000 - Social work and related services
- 85323000 - Community health services
- 98330000 - Physical well-being services

## Release History

- 22 Mar 2023 at 09:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008261-2023
- 30 Aug 2022 at 14:39 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024188-2022
- 9 Aug 2022 at 10:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021838-2022
- 5 May 2022 at 15:15 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/011742-2022

## Notice URLs

- http://www.connexus-group.co.uk
- http://www.mytenders.co.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA7601

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03347b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03347b.json.