--- title: "(NU/1777) Supply of a Survey Platform Solution" ocid: "ocds-h6vhtk-03370d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03370d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03370d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03370d.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NEWCASTLE UNIVERSITY" published: "2022-08-03" --- # (NU/1777) Supply of a Survey Platform Solution Buyer: NEWCASTLE UNIVERSITY Current stage: Award OCID: ocds-h6vhtk-03370d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03370d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03370d.json) ## Summary Newcastle University is conducting a tender process for the supply of a secure and customisable survey platform solution, referenced as (NU/1777). This procurement falls within the services sector, specifically categorised under survey services (CPV code 79311000). Located in Newcastle upon Tyne, UK, the contract is currently in the active stage. The deadline for expressing interest in this tender is set for Thursday, 9th June 2022, at 16:00 BST. The successful vendor will provide a service that accommodates approximately 6,500 end users across the University, including those at its branch campuses in Malaysia and Singapore. This tender follows an open procurement method, allowing for broad participation from suppliers. This tender presents significant opportunities for businesses specialising in survey platforms, particularly those with existing solutions that have been successfully deployed in educational institutions of similar size and scale. Companies that can deliver a platform with strong analytics, comprehensive reporting tools, and excellent user support will be well-suited to compete. Given the University's emphasis on usability and technical merit, businesses that can demonstrate a robust track record in these areas could leverage this opportunity to expand their footprint within the education sector. ## Notice Newcastle University is looking for a secure, customisable easy to use survey platform to collect and analyse data provided by our colleagues, contingent colleagues and postgraduate students across all Faculties. Data could be gathered through a quick pulse survey or as part of a comprehensive listening strategy with a view to generating actionable insights and identifying opportunities for impact. Newcastle University has in the region of 28,000 students and 6,000 staff. The University requires a licence for approximately 6,500 stakeholders who may use the survey platform as end users. To date various licence agreements have been in place across the University for a range of survey platform providers for use across research, academic and cross-cutting requirements. The lack of consistency in terms of features and capability of these platforms has led to challenges when conducting data gathering exercises across target audiences. Therefore, the University is clear that the need to administer well-designed surveys exceeds the scale and capability of existing provision. The University's ambition is to provide a positive survey experience for all colleagues and students, enabled by a platform which includes powerful analytics, reporting tools and technical support when needed. The scope of this tender is for the supply and support of a survey platform to be used by all members of the University, including those located in our Branch Campuses in Malaysia and ### Lot Information Lot 1 Newcastle University is looking for a secure, customisable easy to use survey platform to collect and analyse data provided by our colleagues, contingent colleagues and postgraduate students across all Faculties. Data could be gathered through a quick pulse survey or as part of a comprehensive listening strategy with a view to generating actionable insights and identifying opportunities for impact. Newcastle University has in the region of 28,000 students and 6,000 staff. The University requires a licence for approximately 6,500 stakeholders who may use the survey platform as end users. To date various licence agreements have been in place across the University for a range of survey platform providers for use across research, academic and cross-cutting requirements. The lack of consistency in terms of features and capability of these platforms has led to challenges when conducting data gathering exercises across target audiences. Therefore, the University is clear that the need to administer well-designed surveys exceeds the scale and capability of existing provision. The University's ambition is to provide a positive survey experience for all colleagues and students, enabled by a platform which includes powerful analytics, reporting tools and technical support when needed. The scope of this tender is for the supply and support of a survey platform to be used by all members of the University, including those located in our Branch Campuses in Malaysia and Renewal: The contract is expected to commence in July 2022 ready to 'go-live' on 26 September 2022, but for the purposes of licensing will run for an initial 12 months from the go-live date, ending on 4th September 2023. If the performance of the successful tenderer fulfils the expectations of the University during the initial 12-month contract period, then a further 12-month contract may be awarded to run from 26 September 2023 until 25 September 2024, subject to mutual agreement. A final 12-month contract may then also be awarded on the same basis, to run from 26 September 2024 to 25 September 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021226-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Aug 2022 | | Submission deadline | 13 Jun 2022 | | Future notice date | Not specified | | Award date | 3 Aug 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NEWCASTLE UNIVERSITY | | Locality | NEWCASTLE | | Post town | Newcastle upon Tyne | | Postcode | NE1 7RU | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Monument | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | TLC22 Tyneside | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79311000 - Survey services ## Release History - 3 Aug 2022 at 10:01 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021226-2022 - 12 May 2022 at 14:13 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012399-2022 ## Notice URLs - https://procontract.due-north.com/Advert/Index?advertId=b83ab5fb-f7d1-ec11-8114-005056b64545 - https://www.ncl.ac.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03370d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03370d.json.