---
title: "Self-Service Customer Portal (471-AHL)"
ocid: "ocds-h6vhtk-033712"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033712"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033712.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033712.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NSAH (ALLIANCE HOMES) LTD"
published: "2022-11-16"
---

# Self-Service Customer Portal (471-AHL)

Buyer: NSAH (ALLIANCE HOMES) LTD  
Current stage: Award  
OCID: ocds-h6vhtk-033712

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## Summary

The public procurement process for the Self-Service Customer Portal (471-AHL) was completed by NSAH (Alliance Homes) Ltd, based in Portishead, United Kingdom. The procurement falls under the services category, with a focus on application service providers. The contract involves integrating the portal with existing 3rd party applications, and the total contract value is 281,762 GBP. The procurement method used was a selective Restricted procedure. The contract was signed on 16th November 2022 with Hallnet Ltd being the awarded supplier.

This tender for the Self-Service Customer Portal by NSAH (Alliance Homes) Ltd presents business growth opportunities for application service providers in the UK. Companies specializing in customer relation management software, content management software, and system storage software can leverage this procurement. With clear deadlines and a defined contract duration, businesses can plan for potential collaborations and expansions. The contract's renewal options underscore a potential long-term partnership, making it suitable for SMEs looking to establish lasting relationships within the public procurement sector.

## Notice

Procurement for the provision of Self-Service Customer Portal. Full details are available through the Alliance Homes e-Tendering portal:https://in-tendhost.co.uk/alliancehomes

### Lot Information

Lot 1

This procurement is for the provision of a Self-Service Customer Portal that is to be integrated with existing 3rd party applications. The contract duration will cover the portal implementation and three years from the go-live date. There will also be the option of two further one-year extensions. It is intended that the contract will be awarded on 17/10/2022. This tender is issued by NSAH (Alliance Homes) Ltd, trading as Alliance Homes and known as 'The Alliance Homes Group'. This tender and any resulting services may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.

Options: The Contracting Authority intends to enter into a contract for the period of implementation plus three years with the option to extend for two further periods of one year each subject to satisfactory services, performance and cost.

Renewal: The duration of the contract is for a period of implementation plus three years with the option to extend for two further period of one year each subject to satisfactory services, performance and cost.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032497-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2022 |
| Submission deadline | 13 Jun 2022 |
| Future notice date | Not specified |
| Award date | 16 Nov 2022 |
| Contract period | 7 Nov 2022 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £390,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £281,762 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSAH (ALLIANCE HOMES) LTD |
| Locality | PORTISHEAD |
| Post town | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALLNET |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 48780000 - System, storage and content management software package
- 48783000 - Content management software package
- 72416000 - Application service providers

## Release History

- 16 Nov 2022 at 13:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032497-2022
- 12 May 2022 at 14:37 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012404-2022

## Notice URLs

- http://www.alliancehomesgroup.org.uk
- https://in-tendhost.co.uk/alliancehomes

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033712. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-033712.json.