--- title: "Managed ICT Support Services" ocid: "ocds-h6vhtk-033744" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033744" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033744.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033744.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "HARTLEPOOL BOROUGH COUNCIL" published: "2022-05-13" --- # Managed ICT Support Services Buyer: HARTLEPOOL BOROUGH COUNCIL Current stage: Planning OCID: ocds-h6vhtk-033744 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033744) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-033744.json) ## Summary The procurement process is being conducted by Hartlepool Borough Council, a unitary authority in the UK, for "Managed ICT Support Services". This tender falls under the IT services industry category (CPV code: 72000000) and is currently at the planning stage. The council, which has approximately 2,000 employees, is seeking input from potential suppliers through a preliminary soft market exercise. Interested parties are invited to confirm their participation by noon on 20th May 2022, with soft market sessions expected to take place in the week beginning 6th June 2022. The council will communicate further details, including invitations, by 24th May 2022. This tender presents a significant opportunity for businesses specialising in managed ICT services, particularly those with proven experience in providing full scope outsourced ICT services to local authorities. Service providers focusing on areas such as service integration, end-user computing, network services, and software development would be well-suited to compete. Engaging with the soft market exercise allows prospective suppliers to help shape service requirements and position their offerings effectively ahead of the formal procurement process. ## Notice Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers. Hartlepool Borough Council are a Unitary Authority of approximately 2,000 employees looking to carry out a preliminary soft market exercise to seek input and guidance from the market on potential solutions and options for the provision of full scope, managed ICT support services to the Council, helping to shape the service requirements ahead of initiating a formal procurement process via Restricted Procedure tender ### Lot Information Lot 1 Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers. Hartlepool Borough Council are a Unitary Authority of approximately 2,000 employees looking to carry out a preliminary soft market exercise to seek input and guidance from the market on potential solutions and options for the provision of full scope, managed ICT support services to the Council, helping to shape the service requirements ahead of initiating a formal procurement process via Restricted Procedure tender. The council would like to invite up to 5 providers with proven track records of delivering full scope outsourced ICT services to Local Authorities to attend remote soft market sessions, via Microsoft Teams, to provide input to the future procurement so that the resultant contract, and successful service provider, will deliver the outcomes required by the council. In Scope Services: * Service Integration and Service Management * End User Computing * Service Desk * Hosting and Data Centre Services * Application Support and Development * Network Services * Managed Print Services * Procurement of Hardware/Software * Project Management Additional information: Please provide your confirmation of interest in this opportunity and your availability to attend the soft market events to the council by Noon on 20th May 2022 via email to the following email address: emma.armstrong@hartlepool.gov.uk. The council use the ProContract portal to conduct procurements and share information with prospective suppliers, so it is recommended that you register on the portal, if you have not done so already. For guidance notes on how to register onto the NEPO Portal please follow link below: - https://procontract.due-north.com/SupplierRegistration/Register It is the Council's intention to conduct soft market testing in the week beginning 6th June 2022 and invites will be issued by 24th May 2022. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/012454-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 May 2022 | | Submission deadline | Not specified | | Future notice date | 30 Jun 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HARTLEPOOL BOROUGH COUNCIL | | Locality | HARTLEPOOL | | Post town | Cleveland | | Postcode | TS24 8AY | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC31 Hartlepool and Stockton-on-Tees | | Local authority | Hartlepool | | Electoral ward | Victoria | | Westminster constituency | Hartlepool | | Delivery location | TLC11 Hartlepool and Stockton-on-Tees | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30200000 - Computer equipment and supplies - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 72212730 - Security software development services - 72253000 - Helpdesk and support services - 72260000 - Software-related services ## Release History - 13 May 2022 at 09:54 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/012454-2022 ## Notice URLs - http://www.hartlepool.gov.uk - https://procontract.due-north.com/SupplierRegistration/Register ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033744. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-033744.json.