---
title: "Provision of Soft Facilities Management (FM) Services"
ocid: "ocds-h6vhtk-03379f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03379f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03379f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03379f.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2022-08-02"
---

# Provision of Soft Facilities Management (FM) Services

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-03379f

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## Summary

The Surrey and Borders Partnership NHS Foundation Trust is initiating a procurement process for the Provision of Soft Facilities Management (FM) Services, classified under facilities management services. The tender, identified as SABP-00099, is part of a further competition under the NHS LPP Total Facilities Management Framework Lot 3, with a proposed launch date set for Monday, 8th August 2022. The selected partner will be responsible for a variety of services, including cleaning, window cleaning, pest control, and linen provision across the Trust's facilities. Contract commencement is anticipated on 1st April 2023, and interested parties should contact Darren Strachan for further inquiries.

This tender presents considerable opportunities for businesses specialising in soft facilities management services, particularly those that can demonstrate innovative solutions and a commitment to service excellence. Companies with expertise in cleaning, hospitality, patient feeding, and comprehensive service management will find this tender particularly relevant. Engaging with NHS contracts can provide valuable experience and serve as a foundation for successful partnerships, especially in the context of enhancing service delivery, efficiency improvements, and sustainability objectives within health services.

## Notice

Surrey and Borders Partnership NHS Foundation Trust (the "Authority") is issuing this Invitation to Tender ("ITT") in connection with the competitive procurement of Soft Facilities Management (Soft FM) Services. The procurement is a further competition under the NHS LPP Total Facilities Management Framework Lot 3: Fully Manages Services for Soft Facilities Management Services - Reference number: LPP/2021/005. The Authority has a requirement for a single Soft Facilities Management (FM) partner to provide services across its portfolio covering: * Cleaning * Window cleaning * Pest control * Patient feeding * Linen and laundry provision * Contract Management * Helpdesk * Hospitality * Porterage including post and mail services The proposed launch date of this procurement is Monday, 8th August 2022. Should you require any further information, please kindly contact Darren Strachan at darren.strachan@sabp.nhs.uk.

### Lot Information

Lot 1

Surrey and Borders Partnership NHS Foundation Trust will shortly be tendering for Soft FM services with contracted provision scheduled to begin on 1st April 2023. To this end, we wish to engage the market to ensure a robust procurement process is established. We are interested in hearing thoughts of experienced soft FM provision providers on aspects to consider during our tender process. In particular, points of interest would be: What KPIs currently used with customers have been effective in enhancing the partnership and driving performance improvements and efficiencies? What's going right and what's going wrong with current NHS contracts - what insight from "lessons learnt" could you bring to SABP to enhance service provision? What are we potentially missing as part of proposed service delivery expectations? What would be the optimum contract duration to ensure both suitable return on investment and a platform to build a productive, viable partnership? What format of a commercial schedule would best reflect quoting for services required? How do soft FM service contracts in different sectors or the private sector differ to that of traditional NHS Soft FM contracts that may be useful to consider? This could be about any element of the contract, for example: risk, service delivery, duration, performance mechanisms etc. What new technology is available to enhance service delivery? What visions or ideas do you have to promote innovative service to the Trust? What's different/new in the industry that can be utilised for the benefit of the Trust? What incentives are in place, or can be provided, to staff on the ground? Could you give an idea of how Social Value and Sustainability objectives could be supported through contract delivery? What would "success" look like? Please submit your response to the above by emailing Darren.strachan@sabp.nhs.uk. We look forward to hearing from you at your earliest convenience and, preferably, by Friday 3rd June 2022.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021186-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Aug 2022 |
| Submission deadline | Not specified |
| Future notice date | 31 May 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 7AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead North |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79993000 - Building and facilities management services
- 79993100 - Facilities management services

## Release History

- 2 Aug 2022 at 18:20 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021186-2022
- 13 May 2022 at 15:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/012545-2022

## Notice URLs

- http://www.sabp.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03379f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03379f.json.