---
title: "Application Maintenance and Support Services"
ocid: "ocds-h6vhtk-0337e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0337e7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0337e7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0337e7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2022-05-16"
---

# Application Maintenance and Support Services

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-0337e7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0337e7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0337e7.json)

## Summary

The Financial Conduct Authority (FCA) has completed a procurement process for Application Maintenance and Support Services, covering essential IT services necessary to ensure software systems operate efficiently. The tender was conducted using an open procedure under the legal basis identified by CELEX reference 32014L0024. This process concluded with the active award to Sopra Steria Limited, valued at £7,142,277.55, following a bid submission window that is no longer active. The contract primarily pertains to the software development and IT support services category, with the geographical delivery location specified as the United Kingdom.

This tender presents significant opportunities for growth, especially for businesses specialising in IT services such as application maintenance, technical support, and software development. Companies engaged in delivering bespoke software solutions, commercial off-the-shelf (COTS) products, and Software as a Service (SaaS) could particularly benefit from this procurement process. The emphasis on quality and cost in the award criteria indicates that competitive, high-quality service providers will be well-positioned to enter similar tenders in the future.

## Notice

The FCA uses third party partners to provide Application Maintenance and Support Services of systems. This includes services required to keep a software system (application) operational and functional and includes support and maintenance of bespoke code and COTS (commercial off the shelf) and SaaS (Software as a Service) products, providing incident and problem management services to resolve software problems, supporting batch and housekeeping tasks as well as Service Management Services such as IT Service Continuity, Availability and Capacity Management, Release Management and Software and Configuration Management.

### Lot Information

Lot 1

The FCA has tendered for Application Maintenance and Support Services of systems. The services required includes keeping a software system (application) operational and functional and includes support and maintenance of bespoke code and COTS (commercial off the shelf) and SaaS (Software as a Service) products, providing incident and problem management services to resolve software problems, supporting batch and housekeeping tasks as well as Service Management Services such as IT Service Continuity, Availability and Capacity Management, Release Management and Software and Configuration Management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012617-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £7,142,277 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72222200 - Information systems or technology planning services
- 72222300 - Information technology services
- 72223000 - Information technology requirements review services
- 72611000 - Technical computer support services

## Release History

- 16 May 2022 at 11:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012617-2022

## Notice URLs

- https://fca.delta-esourcing.com/delta/viewNotice.html?noticeId=690570888
- https://ted.europa.eu/udl?uri=TED:NOTICE:033748-2019:TEXT:EN:HTML
- https://www.fca.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0337e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0337e7.json.