---
title: "Managed IT Hosting and Support Service"
ocid: "ocds-h6vhtk-0337e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0337e8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0337e8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0337e8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EASTENDHOMES LIMITED"
published: "2022-11-21"
---

# Managed IT Hosting and Support Service

Buyer: EASTENDHOMES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0337e8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0337e8.json)

## Summary

The procurement process led by EastendHomes Limited involves the procurement of a Managed IT Hosting and Support Service. The service is categorised under information technology services and falls within the services industry category. The tender is at the planning stage, with a value of £2,000,000 and a key deadline for submission by 16:00 hours on 17/06/2022. Potential bidders are required to respond via the Delta eSourcing portal. EastendHomes Limited, as the buying organisation, will follow a restricted procedure for the procurement.

This tender for Managed IT Hosting and Support Service provides significant business growth opportunities, particularly for small and medium enterprises (SMEs) in the information technology sector. Companies offering system and support services, computer platforms, and helpdesk and support services are well-suited to compete. The contract with the successful bidder will last for an initial period of four years, with an option to extend up to a total potential term of seven years at the discretion of EastendHomes. The procurement process involves a selective method with a focus on suitability and economic criteria, providing a platform for multiple businesses to engage and potentially secure a long-term contract.

## Notice

The procurement of a new Managed IT Hosting and Support Service for EastendHomes.

### Lot Information

Lot 1

EastendHomes currently has an IT Managed Service contract which expires in November 2022. This is a fully outsourced and EastendHomes has no operational IT Personnel on its payroll. The Supplier shall take over the hosting and support of all existing assets as appropriate to the proposed solution and either host these in the supplier's data centres(s) and/or move to public and/or private cloud services. The Managed Service shall include a service desk to be provided at the supplier's offices providing all first, second, third line and support up to two (2) days per month of on-site assistance. The Managed Service shall include: *All compute and storage requirements *All wide area network services *All local area network services and equipment (LAN and WLAN) *24x365 Proactive monitoring of all core IT services *Backup and restore *Disaster recovery *Break/fix support for all infrastructure and associated components *Support for core infrastructure operating systems, including hypervisors as required *Security and version patching *Break/fix support for all end-user devices and associated components *Support for end-user device operating systems, including virtual desktops as required *Support for desktop applications, including Microsoft Office 365 *Provisioning new end-user devices *Configuration of mobile phones and similar *Security management of all core infrastructure and all user end-user devices *Assistance to promote security best practice throughout EastendHomes *Full inventory management service for all IT assets *Procurement support *Implementation and configuration support *Technical architecture and design *Developing appropriate refresh cycles for all equipment *Capacity management *Advice regarding new technologies which may be appropriate for EastendHomes *Risk management with respect to IT equipment and services The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/3DAUV375T9

Options: The Contract with the successful Bidder shall last for an initial period of four (4) years, with an option to extend at EastendHomes sole discretion for a further three (3) periods of one (1) year each, giving a total potential term of up to seven (7) years.

Renewal: Subject to take up of extension options, seven(7) years from contract award.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032959-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2022 |
| Submission deadline | 17 Jun 2022 |
| Future notice date | Not specified |
| Award date | 9 Oct 2022 |
| Contract period | Not specified |
| Recurrence | Subject to take up of extension options, seven (7) years from contract award. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,656,522 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EASTENDHOMES LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 6PS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Spitalfields & Banglatown |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WANSTOR |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30211300 - Computer platforms
- 72222300 - Information technology services
- 72250000 - System and support services
- 72253000 - Helpdesk and support services

## Release History

- 21 Nov 2022 at 14:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032959-2022
- 16 May 2022 at 11:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012618-2022

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=737999016
- https://www.delta-esourcing.com/respond/3DAUV375T9
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Information-technology-services./3DAUV375T9
- https://www.delta-esourcing.com/tenders/UK-title/3DAUV375T9
- https://www.eastendhomes.net/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0337e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0337e8.json.