--- title: "Debt Collection (Pre-Claim)" ocid: "ocds-h6vhtk-033cd5" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033cd5" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033cd5.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033cd5.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORTHUMBRIAN WATER GROUP LIMITED" published: "2022-05-23" --- # Debt Collection (Pre-Claim) Buyer: NORTHUMBRIAN WATER GROUP LIMITED Current stage: Tender OCID: ocds-h6vhtk-033cd5 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033cd5) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-033cd5.json) ## Summary The Northumbrian Water Group Limited has initiated a tender titled "Debt Collection (Pre-Claim)" for services classified under collection agency services, operating in the water industry within the north east and southern areas of England. This procurement is currently in the planning stage and is set to close for expressions of interest on 10 June 2022 at 12 noon, with the deadline for completed Pre-Qualification Questionnaires (PQQ) being 17 June 2022 at the same time. The procurement process will be conducted electronically via the Ariba portal, after interested parties submit their expressions of interest to the designated email address. This tender presents significant opportunities for businesses specialising in debt collection and customer engagement services, particularly those capable of providing outreach to domestic and small commercial customers facing payment challenges. Companies that excel in re-engagement strategies, vulnerability assessments, and tailored payment arrangments will be well-suited to compete for the three available lots within this procurement, ensuring they can address the needs outlined by the contracting authority while contributing to the effective management of outstanding debts for Northumbrian Water. ## Notice Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This Procurement is split into three lots, those being: Lot 1- Pre or post litigation visit to single domestic properties (circa 10-12000 per annum) Lot 2- Pre or post litigation to managing agents/companies regarding charges for domestic properties (circa 1000 per annum) Lot 3- Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes* (circa 1000 per annum) We would invite parties to bid for all or part of this work. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided) ### Lot Information Pre or post litigation visit to single domestic properties Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This lot is for Pre or post litigation visit to single domestic properties (circa 10-12000 per annum) section of this scope. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. A minimum of two visits are required per account, with one visit being on an evening (defined as between the hours of 5pm - 8pm and/or on a weekend) Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided) Full and ongoing training regarding our support options for customers will be provided by NWG to the successful supplier Options: After the initial 36 months, an optional 24 months extension will be available Pre or post litigation to managing agents/companies regarding charges for domestic properties Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This lot is for Pre or post litigation to managing agents/companies regarding charges for domestic properties (circa 1000 per annum) section of this scope. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. A minimum of two visits are required per account, with one visit being on an evening (defined as between the hours of 5pm - 8pm and/or on a weekend) Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided) Full and ongoing training regarding our support options for customers will be provided by NWG to the successful supplier Options: After the initial 36 months, an optional 24 months extension will be available Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes Northumbrian Water Group (NWG) is a statutory water undertaker operating in the north east of England under the trading name Northumbrian Water Ltd (NWL) and in the southern area of England under the trading name of Essex and Suffolk Water (ESW). This lot is for Service of Court paperwork and return of Court required evidence to allow certificate of service under the Attachment of Earnings or Order to Attend processes (circa 1000 per annum) section of the scope. Where our internal activity of letters, mms and outbound calling has been unsuccessful in engaging with customers who have no agreed payment arrangement in place, our intent is to outsource visits to a domestic supply address either before or after legal action is taken against the customer. Customers will be mainly domestic, there will be a small proportion of commercial customers who are being billed for a domestic property. The visit will look to re-engage with the customer in a professional and timely manner to understand their current financial situation, identify vulnerability and identify the most suitable tariff option for the customer. A minimum of two visits are required per account, with one visit being on an evening (defined as between the hours of 5pm - 8pm and/or on a weekend) Visit requirements could include the following (but not exclusive to): * Confirmation of occupier * Priority Services Registration * Signposting to third party debt advice for support * Agreeing an appropriate payment arrangement * Appropriate mechanism for taking a payment * Identifying most affordable tariff for the customer and supporting both meter and tariff applications * Completion of Income & Expenditure * Serving of court paperwork (provided) Full and ongoing training regarding our support options for customers will be provided by NWG to the successful supplier Options: After the initial 36 months an optional 24 months extension will be available ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/013872-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 May 2022 | | Submission deadline | 10 Jun 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHUMBRIAN WATER GROUP LIMITED | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 5FJ | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Framwellgate and Newton Hall | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England), TLH14 Suffolk CC, TLH3 Essex | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 23 May 2022 at 14:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013872-2022 ## Notice URLs - https://s1.ariba.com - https://www.nwl.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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