---
title: "Independent Support Service for Complainants, Witnesses and their Families"
ocid: "ocds-h6vhtk-033cfe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033cfe"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033cfe.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033cfe.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2022-05-23"
---

# Independent Support Service for Complainants, Witnesses and their Families

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Tender  
OCID: ocds-h6vhtk-033cfe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033cfe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-033cfe.json)

## Summary

The General Medical Council (GMC) is currently conducting a procurement process for an "Independent Support Service for Complainants, Witnesses and their Families". This tender falls under the services category, specifically focusing on guidance and counselling services (CPV code: 85312300). The procurement is at the active tender stage, with submissions being accepted until 24 June 2022 at 12:00 PM. This procurement will be executed through an open procedure, allowing a wide range of suppliers to participate, and it operates within the United Kingdom.

This tender presents a significant opportunity for businesses specialising in emotional support services, counselling, and related fields. Companies that can offer independent and confidential support, particularly via telephone, would be well-suited to compete. The GMC seeks to enhance the engagement, confidence, and satisfaction of witnesses and complainants during investigations, thereby inviting providers with experience in sensitive support services to consider this significant contract. The contract also has a duration of 1080 days with potential renewal options, allowing for long-term partnership possibilities.

## Notice

We need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

### Lot Information

Lot 1

We need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

Renewal: Three additional periods of 1 year each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013913-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2022 |
| Submission deadline | 24 Jun 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 23 May 2022 at 15:29 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013913-2022

## Notice URLs

- http://www.gmc-uk.org
- http://www.mytenders.co.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=226379
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA19541
- https://www.mytenders.co.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033cfe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-033cfe.json.