---
title: "Provision of Tech Enabled Care (Telecare)"
ocid: "ocds-h6vhtk-033e8b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033e8b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033e8b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033e8b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2023-06-08"
---

# Provision of Tech Enabled Care (Telecare)

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-033e8b

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## Summary

The Liverpool City Council has recently awarded a contract for the provision of Tech Enabled Care (Telecare) services. The contract aims to deliver high-quality health and care services, integrating technology for better health outcomes in the Liverpool area. The Council has partnered with Millbrook Healthcare Group Ltd for the implementation of this innovative service, emphasising a technology-first approach. The contract, with a value of £13,270,933, was signed on 1st April 2023.

This tender opportunity presents a chance for businesses involved in health services and technology to compete in providing modern care solutions. With a focus on quality and social value, the Liverpool City Council is driving towards a Technology Enabled Care Service and expects continuous innovation and partnership from the chosen provider to embed new practices. The contract's tender process was open and has progressed to the award stage with a clear emphasis on utilising digital technologies to enhance care services and support independent living.

## Notice

The requirements of this contract is to support the delivery of high-quality health and care services and integrated pathways, providing seamless care to improve health and wellbeing outcomes enabling people to live independently for as long as possible at home The service commissioners recognises that we live in a digital age, and there are increasing expectations around the use of technology and connectivity. We also understand that in future, technology and connectivity will be far more intrinsically embedded into people's lives, and that we need to build the foundations to provide a different type of offer in Adult Services and Health (ASH) as well as the wider health and care ecosystem to respond to this. It is anticipated that the Provider will work in partnership with the Commissioners to deliver a modernised and innovative service to a wide range of service users across the Liverpool City Council Area. The Provider will deliver the supply, installation, recovery and recycling, emergency and routine maintenance of equipment, monitoring and both physical and telephone response for Telecare. Whilst working with the Service Commissioners to move to new digital technologies. The Commissioners are working towards a Technology Enabled Care Service, introducing new processes and technologies to change the operating model, introducing a technology first approach. The Provider will work in partnership with the Service Commissioners to ensure the new service is embedded in to practice and supports a technology first approach.

### Lot Information

Lot 1

The procurement for this service is open procedure (light touch services) and the requirements of this contract is to support the delivery of high-quality health and care services and integrated pathways, providing seamless care to improve health and wellbeing outcomes enabling people to live independently for as long as possible at home The service commissioners recognises that we live in a digital age, and there are increasing expectations around the use of technology and connectivity. We also understand that in future, technology and connectivity will be far more intrinsically embedded into people's lives, and that we need to build the foundations to provide a different type of offer in Adult Services and Health (ASH) as well as the wider health and care ecosystem to respond to this. It is anticipated that the Provider will work in partnership with the Commissioners to deliver a modernised and innovative service to a wide range of service users across the Liverpool City Council Area. The Provider will deliver the supply, installation, recovery and recycling, emergency and routine maintenance of equipment, monitoring and both physical and telephone response for Telecare. Whilst working with the Service Commissioners to move to new digital technologies. The Commissioners are working towards a Technology Enabled Care Service, introducing new processes and technologies to change the operating model, introducing a technology first approach. The Provider will work in partnership with the Service Commissioners to ensure the new service is embedded in to practice and supports a technology first approach.

Options: There is an option to extend the contract for a period of up to 3 years at the discretion at the authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016289-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jun 2023 |
| Submission deadline | 23 Sep 2022 |
| Future notice date | 21 Jul 2022 |
| Award date | 31 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,270,933 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £13,270,933 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD7 Merseyside, TLD72 Liverpool |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MILLBROOK HEALTHCARE GROUP LTD (T/A MILLBROOK HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85100000 - Health services

## Release History

- 8 Jun 2023 at 12:01 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016289-2023
- 23 Aug 2022 at 13:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023492-2022
- 24 May 2022 at 13:28 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/014310-2022

## Notice URLs

- http://www.liverpool.gov.uk
- https://procontract.due-north.com/register

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033e8b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-033e8b.json.