---
title: "Melton Borough Council Tender for Customer Engagement and Self Service Platform"
ocid: "ocds-h6vhtk-033fdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033fdd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-033fdd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-033fdd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MELTON BOROUGH COUNCIL"
published: "2022-05-25"
---

# Melton Borough Council Tender for Customer Engagement and Self Service Platform

Buyer: MELTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-033fdd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033fdd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-033fdd.json)

## Summary

The procurement process involves Melton Borough Council seeking a tender for the development of a Customer Engagement and Self Service Platform, falling under the category of Customer Relation Management software packages, classified as goods. The project is being conducted in Melton, United Kingdom, and is currently at the Award stage. The contract, valued at £482,500, was signed on 16 October 2019, with a duration of 1800 days. A minimum 10-day standstill period following the notification of the decision to award the contract is expected, allowing for any objections or legal challenges to be raised in accordance with public procurement regulations.

This tender offers significant opportunities for businesses looking to expand in the field of customer relationship management and software development. Companies with expertise in G-Cloud services and those that provide technology solutions geared towards local government services will be particularly well-positioned to compete. The alignment with G-Cloud 12 service descriptions suggests that suppliers familiar with public sector requirements and agile software solutions may find this an attractive opportunity for growth.

### Lot Information

Lot 1

The parties wish to align the services provided with the standard G-Cloud 12 Service Descriptions for the products that are implemented. There is no change proposed to the contract terms and conditions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014647-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Oct 2019 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £482,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MELTON BOROUGH COUNCIL |
| Locality | MELTON |
| Post town | Leicester |
| Postcode | LE13 1GH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Melton |
| Electoral ward | Melton Warwick |
| Westminster constituency | Melton and Syston |
| Delivery location | TLF22 Leicestershire CC and Rutland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IEG4 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 25 May 2022 at 13:28 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/014647-2022

## Notice URLs

- http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx
- https://ted.europa.eu/udl?uri=TED:NOTICE:537936-2019:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-033fdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-033fdd.json.