---
title: "Halton Housing - CRM and Customer Portal Software and Associated Services"
ocid: "ocds-h6vhtk-034047"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034047"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034047.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034047.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HALTON HOUSING"
published: "2022-11-25"
---

# Halton Housing - CRM and Customer Portal Software and Associated Services

Buyer: HALTON HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-034047

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034047)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034047.json)

## Summary

The buying organisation involved in this procurement process is Halton Housing, located in Widnes, United Kingdom. The procurement is for CRM and Customer Portal Software and Associated Services falling under the goods category. The contract is set to start in October 2022 and deployment is expected by April 2023, lasting for a duration of 4 years. The key date for this tender was the end of the tender period on June 28, 2022.

This procurement opportunity by Halton Housing presents a chance for businesses specialising in Customer Relation Management software packages to compete. The procurement stage is currently in the award phase under an open procedure method. Businesses should note the detailed review process involved and the importance of adhering to the tender requirements. Small and medium-sized enterprises (SMEs) who meet the set selection criteria may find this opportunity particularly suitable for growth and development within the industry category of goods.

## Notice

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.* CRM* Customer Portal* Customer Engagement* Reporting* Core Applications Integration* Data Management and MigrationWe are expecting the implementation phase to start no later than October 2022 and be ready for live deployment by April 2023. The contract will be for 4 years.

### Lot Information

Lot 1

This ITT is for CRM and Customer Portal. As a minimum, this contract will be to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification. The main areas of functionality will include but not limited to.* CRM* Customer Portal* Customer Engagement* Reporting* Core Applications Integration* Data Management and Migration

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033461-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2022 |
| Submission deadline | 28 Jun 2022 |
| Future notice date | Not specified |
| Award date | 27 Oct 2022 |
| Contract period | Not specified |
| Recurrence | 2026 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £750,000 |
| Lots value | £750,000 |
| Awards value | Not specified |
| Contracts value | £750,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HALTON HOUSING |
| Locality | WIDNES |
| Post town | Warrington |
| Postcode | WA8 0TD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Halton View |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DB GROUP LIMITED (T/A ESUASIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 48480000 - Sales, marketing and business intelligence software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Nov 2022 at 10:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033461-2022
- 25 Nov 2022 at 10:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033452-2022
- 22 Jun 2022 at 08:41 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016998-2022
- 26 May 2022 at 13:13 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014753-2022

## Notice URLs

- https://in-tendhost.co.uk/cirruspurchasing/aspx/Home
- https://www.haltonhousing.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034047. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034047.json.