---
title: "The Provision of Mystery Shopping"
ocid: "ocds-h6vhtk-034102"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034102"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034102.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034102.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "FIRST GREATER WESTERN LIMITED"
published: "2022-05-27"
---

# The Provision of Mystery Shopping

Buyer: FIRST GREATER WESTERN LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-034102

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034102.json)

## Summary

The ongoing procurement process titled "The Provision of Mystery Shopping" is being conducted by First Greater Western Limited, situated in Swindon, United Kingdom. This procurement falls under the category of market research services and has a total budget of £400,000. The current stage is the Tender phase, with the tender submission deadline set for 22 June 2022 and the contract period running from 8 January 2023 to 30 June 2028. The procurement method employed is a selective one, specifically a negotiated procedure with prior call for competition, which indicates a structured approach to vendor selection.

This tender presents a significant opportunity for businesses specialising in market research and customer service evaluation to engage with First Greater Western Limited. Companies capable of providing mystery shopping services that can operate across various days and times, including weekends and bank holidays, would be particularly well-suited to compete for this contract. The ability to deliver detailed, weighted evaluations of service delivery in the railway sector is essential, making this an attractive prospect for firms looking to expand their portfolio in the transport and railway services sector.

## Notice

The Provision of Mystery Shopping Services to First Greater Western Railway

### Lot Information

Lot 1

The aim of the Mystery Shop programme is to measure the consistency of service delivery against the prescribed Customer Service and proposition standards GWR have laid out. Mystery Shops will be required to be conducted across all days of the week including weekends and Bank Holidays and conducted between the core hours of 07.00 and 19.00 to ensure a spread of audits across the times of days during a period. The exception to this will be Christmas Day and Boxing Day and any other days or periods that GWR will notify the supplier of when it is unfeasible to conduct Mystery Shopping. For the Night Riviera the days of the week are Sunday to Friday, with one service in either direction on each of those evenings. There is no Saturday service in either direction. Audits will need to have the capability to use scoring such that critical aspects of the audit may receive a higher 'weighting' to an overall audit result.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014940-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2022 |
| Submission deadline | 22 Jun 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 8 Jan 2023 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | £400,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST GREATER WESTERN LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN1 1HL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Central |
| Westminster constituency | Swindon South |
| Delivery location | TLI London, TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 27 May 2022 at 14:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014940-2022

## Notice URLs

- http://www.gwr.com
- https://procurement.gwr.com/tenders

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034102. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034102.json.