---
title: "TfL 95743 Contact Centre Outsourced Services Framework"
ocid: "ocds-h6vhtk-034117"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034117"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034117.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034117.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2023-10-05"
---

# TfL 95743 Contact Centre Outsourced Services Framework

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-034117

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034117)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034117.json)

## Summary

Transport for London has awarded a contract for Contact Centre Outsourced Services. The title of the contract is "TfL 95743 Contact Centre Outsourced Services Framework." The contract falls under the services category with a main procurement focus on call centre services. The procurement stage was completed with multiple lots including contact handling, correspondence, card fulfillment, and technology. The contract was signed on May 1, 2023, and is currently active with suppliers like Journeycall Ltd and Marston Holdings providing services.

This tender by Transport for London presents opportunities for business growth in the call centre services industry. Businesses suited for this opportunity would include those specializing in contact handling, technology support, and fulfillment services. The tender process has awarded contracts to suppliers of varying scales, from small to large enterprises. The framework includes multiple lots providing a diverse range of services under the contract, creating a competitive landscape for businesses to explore and participate in. The deadline for the tender was on October 5, 2023.

## Notice

This is

### Lot Information

Lot 01

Lot 1 - Full Contact Centre Services Telephony Correspondence Fulfilment Technology, Support & Development

Lot 02

Lot 2 - Contact Handling Telephony Correspondence

Lot 03

Lot 3 - Fulfilment Fulfilment - Cards and Keys

Lot 04

Lot 4 - Tech support Technology, support, and development

Contact Centre Outsourced Service - Lot A - Full Service

Contact Centre Full Service to include Call Handling, Correspondence and Card Fulfilment and Technology

Contact Centre Outsourced Service - Lot B - Contact Handling

Contact Centre - Call Handling

Contact Centre Outsourced Service - Lot C - Fulfilment

Contact Centre - Fulfilment (Correspondence and Card Handling)

Contact Centre Outsourced Services - Lot D - Technology

Contact Centre - Technology

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029404-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2023 |
| Submission deadline | 1 Jul 2022 |
| Future notice date | Not specified |
| Award date | 30 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8NJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 7 |
| Supplier names | CAPITA BUSINESS SERVICES; CHARLES NOVACROFT; HGS; JOURNEYCALL; MARSTON HOLDINGS; ORBIS PROTECT; RESQ |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services
- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 5 Oct 2023 at 12:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029404-2023
- 27 May 2022 at 15:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014961-2022

## Notice URLs

- http://www.tfl.gov.uk
- https://procontract.due-north.com/
- https://tfl.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034117. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034117.json.