---
title: "Tender for the provision of an Enterprise Service Management Tool"
ocid: "ocds-h6vhtk-0341f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0341f6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0341f6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0341f6.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HOUSING 21"
published: "2022-05-31"
---

# Tender for the provision of an Enterprise Service Management Tool

Buyer: HOUSING 21  
Current stage: Tender  
OCID: ocds-h6vhtk-0341f6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0341f6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0341f6.json)

## Summary

The procurement process involves Housing 21 seeking tenders for the provision of an Enterprise Service Management Tool, with a total value of £500,000. This project, categorised under IT services, consulting, and software development, aims to replace legacy software with a cloud-based solution that enhances service quality and delivery. The procurement is currently in the active tender stage, with a submission deadline set for 1st July 2022. Interested bidders should submit their proposals using the restricted procedure method, and the contract duration is expected to last 1080 days, with opportunities for renewal every five years.

This tender presents a significant opportunity for small and medium enterprises (SMEs) within the IT services and software development sectors. Businesses that specialise in IT service management tools, particularly those experienced in transitioning to cloud-based solutions, would be well-suited to compete for this contract. Additionally, firms that prioritize high-quality service delivery and cost-effectiveness will likely be favoured, as evaluation criteria span 60% quality and 40% cost.

## Notice

The aim of this project is to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.

### Lot Information

Lot 1

Housing 21 wish to procure and implement a new ITSM service which is due to replace legacy on premise software. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/2844GM9J9W

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015184-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2022 |
| Submission deadline | 1 Jul 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | 5 Years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOUSING 21 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B16 8TP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 May 2022 at 11:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015184-2022

## Notice URLs

- https://www.delta-esourcing.com/respond/2844GM9J9W
- https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./2844GM9J9W
- https://www.housing21.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0341f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0341f6.json.