---
title: "Integrated Incident, Risk Management & Patient Safety System"
ocid: "ocds-h6vhtk-03426e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03426e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03426e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03426e.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (\"NSS\")"
published: "2022-06-01"
---

# Integrated Incident, Risk Management & Patient Safety System

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")  
Current stage: Tender  
OCID: ocds-h6vhtk-03426e

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## Summary

The Common Services Agency, known as NHS National Services Scotland (NSS), is currently undertaking a procurement for an Integrated Incident, Risk Management & Patient Safety System valued at £5,000,000. This initiative falls within the health services industry and is specifically aimed at all NHS Scotland Health Boards and Special Health Boards, as well as participating authorities in Scotland. The procurement process is now in the active tender stage, with the deadline for submission set for 1st July 2022. The procurement method employed is a restricted procedure, and the expected contract period spans 48 months, with options for renewal for an additional 24 months.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with capabilities in software development, configuration, and maintenance. Firms that have experience working with public sector contracts, or those who can demonstrate compliance with quality management standards and hold relevant certifications, will be well-placed to compete. The focus on community benefits and fair work practices also means that businesses committed to sustainable and equitable employment practices are encouraged to apply. Winning this contract could facilitate considerable growth within the health sector, as it involves modernising critical operational systems for NHS Scotland.

## Notice

NHS Scotland are looking to procure a integrated incident, risk management and patient safety system.

### Lot Information

Lot 1

NHS Scotland has a requirement to deliver an integrated incident, risk management and patient safety system. The current system ensures NHS boards are compliant with relevant legislation and satisfies a number of legal obligations and allows production of both local and national clinical reporting. The current system is nearing end of life, with no further development expected from supplier. The high level system requirement & purpose are as follows: - Incidents - report, manage and investigate incidents and near misses, including Serious Adverse Events (SAE) enabling compliance with SAE policy and statutory returns (e.g. Duty of Candour). - Claims - record all claims made against health boards, acting as both the medical negligence claims register and legal claims register, as required by health boards Scheme of Delegation to be maintained. - FOI - record all FOI requests made and record responses, reviews and appeals thereto. This enables health boards to report to the Scottish Information Commissioner on particular elements of performance as required, and ensure we comply with the relevant legislation in this. - Complaints - record complaints made to health boards allowing monitoring and reporting of such data. - Risk Register - a central repository for Risk Registers, capturing both risks that arise from our activities and external risks from the environment in which we operate. This allows a process for controls, mitigation and escalation. - M&M Reviews - support the management of Mortality & Morbidity (M&M) review meetings . - Care Experience - record, collate and theme Care Experience feedback reports, a key component of how we define quality care.

Renewal: The intention is to have a 48 month Framework agreement. Any subsequent call off contracts will have a 4 year term with optional extension periods of 2 x 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015304-2022 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jun 2022 |
| Submission deadline | 1 Jul 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | £5,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS") |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72267000 - Software maintenance and repair services
- 72268000 - Software supply services

## Release History

- 1 Jun 2022 at 09:07 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015304-2022

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000694810
- https://ted.europa.eu/udl?uri=TED:NOTICE:230688-2020:TEXT:EN:HTML
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
- https://www.publictendersscotland.publiccontractsscotland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03426e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03426e.json.