---
title: "Support and Maintenance of Core Benefit Platform (SPM)"
ocid: "ocds-h6vhtk-0344a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0344a7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0344a7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0344a7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOCIAL SECURITY SCOTLAND"
published: "2026-04-27"
---

# Support and Maintenance of Core Benefit Platform (SPM)

Buyer: SOCIAL SECURITY SCOTLAND  
Current stage: Award  
OCID: ocds-h6vhtk-0344a7

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## Summary

The latest procurement opportunity concerns Social Security Scotland, which has awarded a contract for the support and maintenance of its Core Benefit Platform (SPM). Classified under the services category, specifically information technology (CPV 72222300), this contract aims to ensure operational efficiency and high performance of the digital systems associated with social benefits. Mphasis UK Limited has been selected as the supplier, with the contract officially signed on 2 April 2026, valued at £35,388,788.96 GBP. This falls under a selective procurement method with the restricted procedure, ensuring competitive bids were considered in the award process. Located in Dundee, Scotland, Social Security Scotland initiated the tender to cater to its evolving digital operations needs.

The procurement process presents ample opportunities for companies specialising in IT service provision, particularly those with capabilities in incident management, defect management, and change management for digital systems like the Core Benefit Platform. With the potential for a contract extension up to 36 months and provisions for additional services, businesses focusing on long-term strategic partnerships and agile service offerings would be well-suited to manage these requirements. Companies with the expertise to support ongoing digital transformation and the ability to adapt to changing service demands will find this procurement an attractive avenue for business growth and expansion in the public sector.

## Notice

The requirement is to meet the needs of Social Security Scotland's digital operations and business needs, ensuring the core benefit platform (SPM) and associated batches remain supported, operational and performant for all the benefits being served by them.

### Lot Information

SPM Projects

The scope of work is focused on Social Security Scotland's core benefit platform (SPM), it's operational monitoring and remediation in the following areas: - SPM Incident Management - SPM Defect Management - SPM Change Management - SPM Service Request Management - SPM Knowledge Management - Batch Incident Management - Batch Defect Management - Batch Change Management - Batch Service Request Management - Batch Knowledge Management Additional information: There is an option to extend the term of the contract for up to 36 months. The estimated cost of such extension has been factored into the contract value stated above.

Options: The Purchaser reserves the right, during the term of the Contract, to request additional services in accordance with the scope and provisions set out in the Contract. The scope of such services is limited to support and maintenance activities relating to the Core Benefit Platform (SPM). The published contract value includes an estimate of anticipated additional services, which are not guaranteed to be required, and is based on the Purchaser's expected business needs at the time of contract award. The Purchaser may also request further additional services throughout the contract term where business requirements change or evolve. As a result, the actual spend under the Contract may vary from the published contract value.

Renewal: July 2027

SPM Resources

Suppliers must have previous design, configuration and implementation experience of the Social Programme Management Platform (currently IBM Curam) (SPM) product. This must be organisational experience of delivering this technology as a Lead or Sub-contractor and must be the organisation's experience in successfully delivering these SPM Projects not just individual staff with experience. The SPM Resources Lot will provide resource skills and expertise in support of Social Security core case management platform. Resources will typically assist with the delivery of digital technology requirements and will be commissioned to deliver specific objectives and tasks. The nature of digital technology resources typically required is diverse and some examples (non-exhaustive list) are; SPM Business Analysis, SPM Dev (Build/Config/Code), SPM Architecture (including Cloud Design & Deployment) , SPM Data Architecture (Schema design & assurance etc.), SPM Data Migration (relevant experience including data translation / matching between schema's), SPM Testing (Strategy & Execution), SPM Release & Configuration Management (including Change), SPM DevOps, SPM System Support & DBA, SPM Live Running, SPM Training (Technical), SPM Data Engineer, SPM Data Analyst, SPM Data Scientist, SPM Scrum Master, AEM Developer.

Renewal: July 2027

### Procurement Information

The continued provision of services under the current contract is essential to ensure that Social Security Scotland can continue to provide technical support for its core benefit platform (SPM) until a replacement contract can be put in place. A competitive process is underway to identify and put such a replacement in place, by April 2026. The extension of the current term of the contract is considered to be proportionate in the circumstances based on previous experience, and taking into account the need for a contingency to account for potential delays.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037944-2026 |
| Notice type | Tender Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2026 |
| Submission deadline | 11 Jul 2022 |
| Future notice date | Not specified |
| Award date | 23 Dec 2021 |
| Contract period | 6 Jan 2026 - 30 Jun 2026 |
| Recurrence | July 2027 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £65,344,905 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOCIAL SECURITY SCOTLAND |
| Additional buyers | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM Scotland, TLM82 Glasgow City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MPHASIS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48810000 - Information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software

## Release History

- 27 Apr 2026 at 10:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/037944-2026
- 13 Jan 2026 at 09:05 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/002473-2026
- 18 Dec 2025 at 13:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/084376-2025
- 12 Sep 2025 at 07:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/056008-2025
- 9 Jun 2022 at 11:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015874-2022

## Notice URLs

- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000694916
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000809136
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000818031
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000819782
- https://www.mphasis.com/home.html
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30345
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
- https://www.socialsecurity.gov.scot/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0344a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0344a7.json.