---
title: "THE PROVISION OF GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES"
ocid: "ocds-h6vhtk-034572"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034572"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034572.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034572.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT OF BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2022-06-10"
---

# THE PROVISION OF GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES

Buyer: DEPARTMENT OF BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-h6vhtk-034572

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034572)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034572.json)

## Summary

The procurement process titled "The Provision of Green Deal Ombudsman and Investigation Services" was conducted by the Department of Business Energy and Industrial Strategy in the United Kingdom. This contract, classified under the industry category of business services covering law, marketing, consulting, recruitment, printing, and security, is currently in the award stage following the completion of the tender process. The contract was signed on 9th June 2022, with a total value of £100,000. The procurement was carried out through a limited method without prior publication, specifically as a Single Tender Action due to the unique capabilities of the Ombudsman Services in fulfilling these requirements.

This contract presents significant opportunities for businesses specialising in complaint resolution, regulatory services, and consumer protection. Firms that understand the regulatory landscape or have experience in dealing with ombudsman services would be well-positioned to explore similar future tenders or engage in collaboration with the awarding authority. The limited procurement method suggests a focus on quality and specialised knowledge, underscoring the competitive advantage held by businesses with established expertise in the domain of governmental complaint resolution processes.

## Notice

The Green Deal Framework Regulations (Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the 'Framework Regulations') place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman Service will investigate and consider cases relating to complaints of alleged breaches of the Framework Regulations. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in our ability to apply sanctions.

### Procurement Information

The Ombudsman Services are the only supplier who are able to complete these works

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016077-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Jun 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £100,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE OMBUDSMAN SERVICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 10 Jun 2022 at 18:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016077-2022

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=697058047
- https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034572. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034572.json.