--- title: "Call Monitoring Platform - Early Market Engagement Exercise" ocid: "ocds-h6vhtk-0345fc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0345fc" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0345fc.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0345fc.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DELTA WELLBEING LTD" published: "2022-06-14" --- # Call Monitoring Platform - Early Market Engagement Exercise Buyer: DELTA WELLBEING LTD Current stage: Planning OCID: ocds-h6vhtk-0345fc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0345fc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0345fc.json) ## Summary The procurement process currently in the planning stage involves the Local Authority Trading Company (LATC) Llesiant Delta Wellbeing, which is wholly owned by Carmarthenshire County Council. They are seeking to engage the market for a 'Call Monitoring Platform' as part of their broader focus on improving health and social care services through technology-enabled care (TEC). Interested parties should submit their expressions of interest and completed questionnaires by 5pm BST on 15th July 2022. The procurement falls under the goods category with an estimated value of £500,000 and is focused on medical information systems. The primary delivery location for this service is Carmarthenshire, UK. This tender presents significant opportunities for businesses specialising in integrated and interoperable digital solutions, particularly in the health and social care sectors. Companies that can offer innovative monitoring solutions, patient management systems, or related services would be well-positioned to compete, given Delta Wellbeing's ambition to enhance its service offerings and integrate new technologies. Potential bidders may include technology firms, healthcare service providers, or consortia capable of delivering advanced solutions that align with Delta’s vision of transformation and collaboration in care delivery across Wales. ## Notice Llesiant Delta Wellbeing is a Local Authority Trading Company (LATC) wholly owned by Carmarthenshire County Council. In June 2018, the company was formed from a well-established Local Authority TEC service and since then the company has grown substantially and has increased its contracts across Wales, currently monitoring almost 40,000 clients via its TEC monitoring platform as well as calls from other local authority out of hours services and outbound calls. At present, Llesiant Delta Wellbeing uses a TEC monitoring platform as part of its work with Health and Social Care Services and would like to understand what other platform options are available. Any potential platforms would need to be able to allow Delta to continue to expend its work with Health and Social Care Teams and continue to expand and stretch the services that is has in place whilst taking advantage of the very best that Technology Enabled Care has to offer now, and in the months and years to come. Llesiant Delta Wellbeing are looking for a partner to work with to ensure that its platform now and in the future, as the digital switch is completed across the UK, is the best product for Delta allowing Delta to continue to grow and be able to easily integrate new digital products and system into its platform. ### Lot Information Lot 1 Llesiant Delta Wellbeing Ltd is an ambitious, young and agile company working across multiple disciplines within health and social care services. Formed as a Local Authority Trading Company (LATC), wholly owned by Carmarthenshire County Council in June 2018, having historically been a well-established in-house Local Authority TEC service. Over the last 4 years the company has grown substantially and increased its contracts and scope across Wales. It currently monitors almost 40,000 clients via its TEC monitoring platform, at two sites in Carmarthenshire serving almost half of all TEC alarm customers across Wales. Delta also offer a range of out of hours, ancillary and disaster recovery services for 12 local authorities, a wide range of housing associations and a range of commercial organisations. The Company is highly integrated across the local and national health & social care sector and has strong, ambitious partnerships in place to deliver new innovative TEC services across County, Region and nationally. As well as traditional technology enabled care, Delta Wellbeing continues to use new innovative TEC in health and social care technologies to support patients leaving acute settings as well as in the community. Other partnerships sees Delta Wellbeing integrated into services that bring businesses and academia together and carry out research to see technology enabled care move further into mainstream care with advanced cutting edge technologies. Recent projects have seen Delta Wellbeing deliver new patient monitoring services within the health board and introduce new response services across three counties that bolster services in those areas. The Company is on the cusp of delivering multiple new projects in the coming year meaning that Delta Wellbeing must ensure that its service and infrastructure are able to integrate new technologies and systems as well as allow as much integration with other health and social care systems as possible. Carmarthenshire is the home of Pentre Awel, an ambitious 200m GBP project, which brings together life science and business innovation, research and academia to transform health and wellbeing. The project demonstrates the significance Carmarthenshire County Council (owners of Delta Wellbeing) are placing on being at the absolute cutting edge of the TEC industry. Delta wellbeing is looking for a partner that it can work with to transform the way that health and social care is delivered with a focus on Technology Enabled Care across Wales, whilst also working closely with new suppliers of technology and new technology services. Interested companies and consortia who can offer an integrated and interoperable digital monitoring solutions well as a true partnership that will allow Delta Wellbeing and its key stakeholders to achieve and exceed its current ambitions, should email Paul.faulkner@deltawellbeing.org.uk for further discussions. In particular Delta Wellbeing would like to understand: - What platform the suppliers could offer including all of its basic components and what additional software such as stock management can be offered. - How the supplier would work with Delta Wellbeing to ensure that it achieves and exceeds its ambition in the coming years. - What potential solutions the supplier would use that could transform the way that Delta operates - What resources the supplier has that could be made available to Delta Wellbeing to drive further innovation. Please note that Delta Wellbeing welcomes interest from single suppliers as well as joint bids and consortia. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016215-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Jun 2022 | | Submission deadline | Not specified | | Future notice date | 17 Jul 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DELTA WELLBEING LTD | | Locality | LLANELLI | | Post town | Swansea | | Postcode | SA14 8QN | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL4 Mid and South West Wales | | ITL 3 | TLL42 South West Wales | | Local authority | Carmarthenshire | | Electoral ward | Dafen and Felinfoel | | Westminster constituency | Llanelli | | Delivery location | TLL14 South West Wales | ## CPV Codes ### Divisions - 33 - Medical equipments, pharmaceuticals and personal care products - 48 - Software package and information systems - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services ### Codes - 33195000 - Patient-monitoring system - 33195200 - Central monitoring station - 48814000 - Medical information systems - 75122000 - Administrative healthcare services - 79512000 - Call centre - 85100000 - Health services - 85140000 - Miscellaneous health services - 85144000 - Residential health facilities services - 85323000 - Community health services ## Release History - 14 Jun 2022 at 08:59 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/016215-2022 ## Notice URLs - https://www.deltawellbeing.org.uk - https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=121384 - https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0281 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0345fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0345fc.json.