--- title: "NHS Volunteer Responder Programme Management" ocid: "ocds-h6vhtk-034850" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034850" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034850.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034850.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS ENGLAND" published: "2022-06-20" --- # NHS Volunteer Responder Programme Management Buyer: NHS ENGLAND Current stage: Tender OCID: ocds-h6vhtk-034850 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034850) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034850.json) ## Summary NHS England is currently managing the procurement process for the "NHS Volunteer Responder Programme Management" contract, which falls under the category of human resources management consultancy services. This procurement, valued at £30 million, is in the active tender stage, with submissions open until 20th July 2022. The contract will commence on 1st November 2022 and is set for a duration of three years, with an option for two additional one-year extensions. The service is aimed at supporting the NHS through a network of volunteers, with operations based in the UK. This tender presents significant opportunities for businesses specialising in management-related services, project management consultancy, and health service provision. Companies that excel in volunteer management, call centre operations, and community healthcare services would be particularly well-suited to compete for this contract. As the NHS continues to evolve post-Covid, responding to community needs and integrating local systems, there is potential for sustained engagement and growth for businesses that can demonstrate effective management and innovative solutions within this sector. ## Notice The NHS Volunteer Responder Service was created as part of the Emergency Response to Covid. NHS Volunteer Responders brings a new and additional cohort to the NHS family and provides an ongoing opportunity for people to continue to support the NHS by retaining the national micro-volunteering and crisis/emergency response service. The management supplier may therefore be responsible for deployment of volunteers into some volunteering roles, agreed nationally, but will also create a quality assurance process to approve other organisations to be able to access and deploy volunteers through the NHS Volunteer Responders brand either locally or nationally, providing a support and advisory function as needed ### Lot Information Lot 1 The NHS Volunteer Responder Service was created as part of the Emergency Response to Covid. The service has continued to be responsive to the emergent situation throughout the pandemic. We have secured a national body of NHS Volunteer Responders that remain available to support the NHS through a suite of micro volunteering roles/tasks and in 'short term/emergency situations. We want to retain this cohort of Volunteers and the ability to deploy them through a digital platform with associated volunteer and scheme management, whilst also evolving the programme further to better integrate with local systems and meet wider needs in the NHS and potentially also adult social care. Registered volunteer numbers are expected to be between 75,000 and 1 million NHS Volunteer Responders over the life of the contract. The service is currently maintaining a centrally managed capacity of available volunteers at around 400,000. However, we expect active volunteer numbers to be between 20,000 and 1 million, completing between 11,500 and 16,500 tasks per week. The expansion of capacity over time will be a combination of centrally and locally managed volunteers and the required number will be managed dependent upon the level of demand for tasks. Referrers currently include health and care professionals, social care providers, other public sector bodies, voluntary sector professionals and members of the public referring themselves for support Over 2.2 million tasks have been delivered over the life of the service to date with up to 2500 tasks taking place each day providing one-off support to clients in the community, NHS and social care services The management provider will: Operate a call centre to support service users and volunteers Work proactively to maintain a pool of volunteers throughout the country who are registered and available to meet requests for support including recruitment and retention, training and support. Work with other organisations to review and develop the service as the NHS moves from Emergency Response to recovery Work with local health and care organisations across the system and voluntary sector partners to integrate the program locally The contract is for a period of 3 years with an option to extend by 2 x 1yrs Renewal: Advertised at the end of the contract including any permitted extensions ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016811-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jun 2022 | | Submission deadline | 20 Jul 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2022 - 31 Oct 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £30,000,000 | | Lots value | £25,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS ENGLAND | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS2 7UE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 72224000 - Project management consultancy services - 75122000 - Administrative healthcare services - 75200000 - Provision of services to the community - 79414000 - Human resources management consultancy services - 79420000 - Management-related services - 79512000 - Call centre - 85000000 - Health and social work services - 85100000 - Health services - 85140000 - Miscellaneous health services - 85322000 - Community action programme - 85323000 - Community health services - 98100000 - Membership organisation services - 98113000 - Services furnished by specialist organisations ## Release History - 20 Jun 2022 at 13:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016811-2022 ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.england.nhs.uk/ - https://www.england.nhs.uk// ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034850. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034850.json.