---
title: "Speak Up Helpline"
ocid: "ocds-h6vhtk-0348a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0348a9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0348a9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0348a9.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2022-06-24"
---

# Speak Up Helpline

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Tender  
OCID: ocds-h6vhtk-0348a9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0348a9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0348a9.json)

## Summary

The Department of Health and Social Care is initiating a tender for the "Speak Up Helpline," aimed at delivering a call centre service for NHS and social care workers. The procurement falls under the services category, specifically within the call centre industry, and is based in London, United Kingdom. This process is currently in the planning stage, with a planned contract value of £362,530 over a potential 12 to 36 months. Interested parties must submit a Market Consultation Questionnaire by 5 PM on 12th July 2022 to provide feedback on the draft specifications.

This tender presents significant opportunities for companies specialising in call centre operations, particularly those experienced in providing support services for the health and social care sectors. Businesses that can offer robust communication solutions and have a proven track record in similar projects will be well-positioned to compete. Engaging with this contract could enhance their visibility and credibility while contributing to the welfare of the NHS workforce.

## Notice

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.

### Lot Information

Lot 1

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. 

Intended contract term: 12 months with the option to extend for up to 24 months. 

Estimated contract value (including extensions): PS162,530 (plus PS200,000 as maximum value of a potential variation in years 2 & 3 of the contract, excluding VAT. Therefore, possible total value for the duration of the contract PS362,530 

The DHSC is issuing this early engagement to seek information and feedback from the market on the specifications and approach for this project. 

For avoidance of doubt this is not a call for competition, the purpose is to advise the market on the forthcoming DHSC procurement and seek feedback from the market that may inform the final specification and/or procurement approach to the services. This market engagement process do not form part of the formal procurement process. When the formal procurement process commences any supplier may join the competition and all supplier bids will be evaluated on the same basis. 

A Market Consultation Questionnaire and draft Specifications are attached to this notice. 

The completed questionnaire can be returned via email ccsinbox@dhsc.gov.uk quoting 'Speak Up'. The deadline to submit the questionnaire: no later than 12th July 2022, 5pm.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017280-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2022 |
| Submission deadline | Not specified |
| Future notice date | 20 Jun 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £362,500 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI32 Westminster |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre
- 79900000 - Miscellaneous business and business-related services

## Release History

- 24 Jun 2022 at 10:09 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017280-2022
- 21 Jun 2022 at 11:04 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/016900-2022

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.contractsfinder.service.gov.uk/Notice/bcf062f8-4c78-41b9-88ee-8bd3578aa067
- https://www.gov.uk/government/organisations/department-of-health-and-social-care

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0348a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0348a9.json.