---
title: "Out of Hours Call Centre"
ocid: "ocds-h6vhtk-034969"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034969"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034969.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034969.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "OPTIVO"
published: "2022-06-22"
---

# Out of Hours Call Centre

Buyer: OPTIVO  
Current stage: Tender  
OCID: ocds-h6vhtk-034969

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034969)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034969.json)

## Summary

Optivo is currently conducting a tender for the "Out of Hours Call Centre" service, valued at £1,568,000 and falling under the call centre industry category. The procurement is at the Tender stage, with submissions accepted electronically via the specified platform until 10:00 on 25th July 2022. The contract, which spans a duration of 1080 days, includes an option to renew for an additional two periods of two years each. Interested businesses should prepare their submissions in a timely manner to circumvent potential last-minute complications.

This tender presents an excellent growth opportunity for businesses involved in call centre services, particularly those capable of managing emergency repairs and customer interactions. Companies with experience in mobilising resources, ensuring quality customer journeys, and disaster recovery strategies will likely have the competitive edge in this procurement process. The open procurement method means that various suppliers can participate, enhancing the potential for diverse service offerings and innovation within the sector.

## Notice

Call Centre

### Lot Information

Lot 1

Contract for the provision incoming and outgoing out-of-hours emergency repairs call handling service for Optivo residents and key workers.

Renewal: Option to extend by a further 2+2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017092-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jun 2022 |
| Submission deadline | 25 Jul 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | We would be looking to tender 6 months prior to the end of the contract, that could be at yr3, 5 or 7 subject to the success of the contract. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,568,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Jun 2022 at 15:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017092-2022

## Notice URLs

- http://www.mytenders.co.uk
- http://www.optivo.org.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=226619
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521
- https://www.mytenders.co.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034969. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034969.json.