---
title: "Claims Management Services"
ocid: "ocds-h6vhtk-034976"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034976"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034976.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034976.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)"
published: "2022-09-16"
---

# Claims Management Services

Buyer: THE BRITISH BROADCASTING CORPORATION (BBC)  
Current stage: Award  
OCID: ocds-h6vhtk-034976

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034976.json)

## Summary

The British Broadcasting Corporation (BBC) has concluded a procurement process for Claims Management Services under an open procedure. The main procurement category is services, with a focus on insurance services. The BBC sought a quality claims management service to handle various claims scenarios efficiently, including litigated and non-litigated cases. The BBC corporate insurance agreements extend across its entire group, including subsidiaries and commissioned productions. The contract, valued at £500,000, was awarded to Davies Group Limited on 14th September 2022.

This tender for Claims Management Services presents an opportunity for businesses in the insurance services sector to engage with the high-profile British Broadcasting Corporation (BBC). Companies well-versed in handling a diverse range of claims scenarios, including those requiring specialized services like loss adjusters and lawyers, would be apt to compete for this contract. The contract duration is 1800 days with potential extensions, making it suitable for businesses looking for a stable and potentially long-term partnership.

## Notice

The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract.

### Lot Information

Lot 1

The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention. The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract. The vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK. The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases. The successful provider will have demonstrated the ability to deal with the BBC group's bespoke needs, addressing the sensitivities which are inevitable with such a high-profile organisation. The BBC has determined that the requirement is not suitable for dividing into lots. Accordingly the BBC intends to award a single contract for the requirement. Additional information: The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account and the bespoke needs of the BBC. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during

Options: The initial contract term will run for a period of 3 years. The BBC may, at its sole discretion, extend this framework on up to two occasions, by up to 12 months on each occasion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026002-2022 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2022 |
| Submission deadline | 22 Jul 2022 |
| Future notice date | Not specified |
| Award date | 13 Sep 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | £500,000 |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) |
| Locality | LONDON |
| Post town | West London |
| Postcode | W1A 1AA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | West End |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAVIES GROUP |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66510000 - Insurance services

## Release History

- 16 Sep 2022 at 09:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026002-2022
- 23 Jun 2022 at 08:26 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017128-2022
- 22 Jun 2022 at 16:01 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017105-2022

## Notice URLs

- http://www.bbc.co.uk/aboutthebbc/
- http://www.bbc.co.uk/supplying/
- https://bbc.bravosolution.co.uk
- https://bbc.bravosolution.co.uk/
- https://bbc.bravosolutions.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034976. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034976.json.