--- title: "Independent Support Service for Witnesses, Referrers and Members of the Public" ocid: "ocds-h6vhtk-034a22" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a22" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034a22.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034a22.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NURSING AND MIDWIFERY COUNCIL" published: "2022-06-24" --- # Independent Support Service for Witnesses, Referrers and Members of the Public Buyer: NURSING AND MIDWIFERY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-034a22 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a22) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034a22.json) ## Summary The Nursing and Midwifery Council (NMC) is initiating a planned procurement process titled "Independent Support Service for Witnesses, Referrers and Members of the Public," aimed at providing support during fitness to practise proceedings within the healthcare sector. This project falls under the services category, specifically related to public telephone services (CPV code: 64211000). Suppliers are encouraged to express their interest via the Atamis e-Sourcing portal as of 24th June 2022, with the procurement exercise expected to commence in July 2022. The anticipated contract value is £180,000, covering an initial term of two years with an optional one-year extension. The delivery of the service will be required across the UK, ensuring prompt accessibility to a 24/7 support line. This tender represents a valuable opportunity for businesses specialising in helpline and telephone support services, particularly those with experience in trauma-informed care and patient support systems. Companies that can scale their operations to meet demand and provide accessible, responsive services will be well-suited to compete. Engaging in this procurement could enable businesses to contribute to the NMC's critical mission of ensuring support for individuals navigating complex fitness to practise processes, thereby driving growth and establishing meaningful partnerships within the public health sphere. ## Notice As part of the Nursing and Midwifery Council (NMC) person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process. Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public. There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing. We need to be mindful of trauma informed engagement with people we engage with. The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients. ### Lot Information Lot 1 This is a Prior Information Notice (PIN) to advertise that the Nursing and Midwifery Council (NMC) plans to run a procurement tender exercise in July 2022 to identify and appoint a supplier who will work with us to provide Independent Support Service for Witnesses, Referrers and Members of the Public. As part of the NMC person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process. Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public. There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing. We need to be mindful of trauma informed engagement with people we engage with. The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients. Additional information: The contract value stated in this PIN is over the contract term including possible extension (initial term 2 years with an option to extend for 1 year). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/017277-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jun 2022 | | Submission deadline | Not specified | | Future notice date | 3 Jul 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £180,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NURSING AND MIDWIFERY COUNCIL | | Locality | LONDON | | Post town | West London | | Postcode | W1B 1PZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Marylebone | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 64211000 - Public-telephone services - 72253000 - Helpdesk and support services ## Release History - 24 Jun 2022 at 10:03 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/017277-2022 ## Notice URLs - https://nmcprocurementportal.force.com/s/Welcome - https://www.nmc.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034a22.json.