--- title: "Registrant Emotional Support Helpline" ocid: "ocds-h6vhtk-034a51" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a51" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034a51.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034a51.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NURSING AND MIDWIFERY COUNCIL" published: "2022-06-24" --- # Registrant Emotional Support Helpline Buyer: NURSING AND MIDWIFERY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-034a51 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a51) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034a51.json) ## Summary The Nursing and Midwifery Council is initiating a public procurement process for the 'Registrant Emotional Support Helpline' to provide a 24/7 support line for individuals involved in fitness to practise proceedings. This tender, categorised under hospital services (CPV code: 85111000), is currently in the planning stage, with a total contract value of £170,000 for a duration of two years, plus an optional one-year extension. The service will be delivered in London and is intended to ensure confidential support for vulnerable registrants, with future notices expected on 8 July 2022. This procurement presents significant growth opportunities for businesses specialising in counselling, helplines, or psychological support services. Companies with expertise in providing telephone-based support and the capability to scale services to meet demand would be particularly well-suited to compete for this contract. The successful bidder will play a crucial role in facilitating a smoother fitness to practise process, ultimately contributing to the Nursing and Midwifery Council's commitment to public protection and client support. ## Notice We need an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients. ### Lot Information Lot 1 We aim to support people appropriately through fitness to practise proceedings. We recognise that many people are vulnerable. These individuals may need specialist and expert counselling advice. The introduction of an emotional support line provides a wide range of benefits for our stakeholders. For example, Registrants will benefit psychologically from the specialist support that highly trained counsellors provide and the FtP process will run smoother if Registrants are supported and thus able to engage effectively with the proceedings. The overarching objective of the NMC is the protection of the public. It is central to everything we do. One of the best ways that we can protect the public is by supporting nurses, midwives and nursing associates to engage effectively with us and to seek the best possible resolution of concerns for all. A helpline that offers a professional and competent service, provides another layer of support for Registrants and highlights our commitment to a person centred approach, within an open and objective culture. Additional information: The value of this contract is PS170,000 and is for the duration of the contract including all possible extensions. The contract duration is 2 years with the option to extend for a further one year (i.e. 2+1). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/017324-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jun 2022 | | Submission deadline | Not specified | | Future notice date | 7 Jul 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £170,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NURSING AND MIDWIFERY COUNCIL | | Locality | LONDON | | Post town | West London | | Postcode | W1B 1PZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Marylebone | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 85 - Health and social work services ### Codes - 64211000 - Public-telephone services - 85111000 - Hospital services ## Release History - 24 Jun 2022 at 11:53 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/017324-2022 ## Notice URLs - https://nmcprocurementportal.force.com/s/Welcome - https://www.nmc.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a51. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034a51.json.