---
title: "Digital Front Door Online portal 2022"
ocid: "ocds-h6vhtk-034a99"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a99"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034a99.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034a99.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DUDLEY MBC"
published: "2023-04-05"
---

# Digital Front Door Online portal 2022

Buyer: DUDLEY MBC  
Current stage: Award  
OCID: ocds-h6vhtk-034a99

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a99)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034a99.json)

## Summary

In Dudley, United Kingdom, Dudley Council has completed a procurement for the "Digital Front Door Online portal 2022" project, aiming to enhance customer service and reduce costs through a digital self-service solution. The Council sought a long-term partner to integrate online capabilities, automate service provision, and streamline processes. The contract, led by Dudley MBC, was awarded to Granicus Firmstep Limited for GBP 1,500,000 on 10th March 2023 via a selective procurement method using competitive dialogue.

This tender presents growth opportunities for businesses in the IT services sector, particularly those offering consulting, software development, and online support. Companies with expertise in digital self-service solutions, IT integration, and workflow automation are well-suited to compete. The tender's cancellation status indicates potential reopportunities for future contracts related to similar projects, leveraging digital technologies to enhance customer service delivery and operational efficiency.

## Notice

Dudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels,* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service and streamline our processes.

### Lot Information

Lot 1

Dudley Council was seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council was seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:* allow us to manage our interactions with residents seamlessly across all channels,* enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, * be effective to deploy with easy to develop forms with built-in workflow capability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009929-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2023 |
| Submission deadline | 29 Jul 2022 |
| Future notice date | Not specified |
| Award date | 10 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,960,000 |
| Lots value | £1,960,000 |
| Awards value | Not specified |
| Contracts value | £1,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUDLEY MBC |
| Additional buyers | EUROPEAN UNION |
| Locality | DUDLEY |
| Post town | Dudley |
| Postcode | DY1 1HF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | TLG36 Dudley |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Apr 2023 at 10:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009929-2023
- 24 Jun 2022 at 15:13 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017396-2022

## Notice URLs

- http://www.dudley.gov.uk
- https://in-tendhost.co.uk/blackcountryportal/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034a99. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034a99.json.