---
title: "East Midlands Critical Care Transfer Coordination Service (Call Handling)"
ocid: "ocds-h6vhtk-034b57"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034b57"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034b57.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034b57.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND - EAST MIDLANDS SPECIALISED COMMISSIONING"
published: "2023-05-26"
---

# East Midlands Critical Care Transfer Coordination Service (Call Handling)

Buyer: NHS ENGLAND - EAST MIDLANDS SPECIALISED COMMISSIONING  
Current stage: Award  
OCID: ocds-h6vhtk-034b57

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## Summary

The NHS Arden and AGCSU is seeking to commission a specialised critical care transport co-ordination service for the East Midlands Region. The title of the procurement is "East Midlands Critical Care Transfer Coordination Service (Call Handling)" within the healthcare services industry category. The buying organisation is the NHS England East Midlands Specialised Commissioning. The procurement stage is in the award stage, with the closing date for the previous ITT being Wednesday 9th November 2022. The service will involve coordinating urgent and emergency requests 24/7, 365 days a year.

This tender offers an opportunity for businesses in the healthcare services sector to provide critical care transport coordination services. Companies with experience in handling emergency medical advice, patient transfers, and coordinating healthcare services would be well-suited to compete. The tender, despite being at the award stage, provides insights into the type of services needed in the healthcare industry and highlights the demand for specialised critical care transport coordination services in the East Midlands region.

## Notice

NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU), on behalf of NHS England East Midlands Specialised Commissioning (referred to as the Commissioner), is seeking to commission a suitably qualified and experienced provider to deliver the specialised critical care transport co-ordination service (Call Handling) for the East Midlands Region through the publication of this ITT. The service provider will receive and coordinate urgent and emergency requests made via telephone and digital routes 24 hours a day, 7 days a week, 365 days a year from specialised service leads who require advice on resuscitation and stabilisation, the sourcing of cots/beds from within and outside the East Midlands region, and/or to facilitate patient transfers to and from general hospitals to specialist treatment centres via the commissioned Ambulance Transport Provider.

### Lot Information

Lot 1

The procurement is to commission a service that is able to receive and coordinate planned, unplanned and repatriation requests via telephone and digital routes for intra-uterine, neonatal (CenTre), paediatric (CoMET), and ECMO (extracorporeal membrane oxygenation) for advice on resuscitation and stabilisation and/or patient transfers and/or repatriations to and from general hospitals to specialist treatment centres. For IUT requests, this service will also undertake bed and cot location services. In essence to help people who need critical care to get the right advice, first time and facilitate their journey. The service will manage and coordinate requests for advice and/or transfers (via submission of a digital referral form wherever possible and/or a telephone call) according to processes that will need to be developed, agreed and implemented with the clinical service leads. The service will be delivered 24 hours a day, 7 days a week, 365 days a year. The service will respond to all requests within the Key Performance Indicators. NHS England East Midlands Specialised Commissioning is the contracting and commissioning authority for this service and wishes to commission centres across England to be delivered as part of a network arrangement. The ITT documents are available through the EU Supply portal: https://uk.eu-supply.com/login.asp?B=agcsu The reference is 57705 and the closing date for completed ITT responses is midday on Wednesday 9th November 2022. Additional information: Following the ITT, no bids passed either the pass/fail criteria or the minimum quality threshold and therefore the process was abandoned in accordance with the Regulations. Consequently, the Commissioner intends to award an interim contract to the incumbent provider in accordance with Regulation 32(2)(a) for a period of 18 months to allow for a further procurement process to be undertaken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015110-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2023 |
| Submission deadline | 9 Nov 2022 |
| Future notice date | 6 Oct 2022 |
| Award date | 10 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,856,200 |
| Lots value | £3,856,200 |
| Awards value | Not specified |
| Contracts value | £1,047,003 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND - EAST MIDLANDS SPECIALISED COMMISSIONING |
| Locality | GLENFIELD |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 365 RESPONSE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75122000 - Administrative healthcare services

## Release History

- 26 May 2023 at 13:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015110-2023
- 7 Oct 2022 at 11:37 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028235-2022
- 28 Jun 2022 at 09:24 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/017585-2022

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=51542&B=AGCSU
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205
- https://uk.eu-supply.com/login.asp?B=agcsu
- https://www.ardengemcsu.nhs.uk/
- https://www.england.nhs.uk/commissioning/spec-services/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034b57. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034b57.json.