---
title: "(NU/1589-52) Provision of an online support system for the Realising Opportunities Programme"
ocid: "ocds-h6vhtk-034bc6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034bc6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034bc6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034bc6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEWCASTLE UNIVERSITY"
published: "2022-06-29"
---

# (NU/1589-52) Provision of an online support system for the Realising Opportunities Programme

Buyer: NEWCASTLE UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-034bc6

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## Summary

The procurement process involves Newcastle University, which is seeking to contract an online support system for the Realising Opportunities Programme. The contract is within the services sector, specifically focusing on business services such as law, marketing, consulting, and recruitment. This initiative is currently in the Award stage, having been signed on 6th June 2022, with the total contract value set at £22,788. The procurement method chosen is a selective, or restricted, procedure, indicating a controlled bidding environment.

This tender presents a significant opportunity for businesses specialising in online support systems, software development, and training services, particularly those equipped to deliver high-quality technical support and robust safeguarding protocols. Companies with experience in executing similar scaled projects, as well as those that can demonstrate the capability to meet tight timelines and specific quality requirements, will be well-positioned to compete. Additionally, small and medium-sized enterprises (SMEs) that can offer innovative solutions may find an advantageous niche in this procurement process.

## Notice

The scope of this contract includes: * The provision of an online support system. * The provision of appropriate and robust Child Safeguarding. * Implementation/technical support and updates/development/maintenance of the system. * Training for undergraduate students and the RO Central Team. Online support is a key element of the programme delivered by the Realising Opportunities (RO) Partnership, underpinning the other elements students are involved in. Online support is ongoing throughout the RO programme and involves live web chats, email support from a dedicated RO Ambassador and the opportunity to have interactions with current undergraduate students at the RO Partner universities via an online community. A high quality, secure system to facilitate interactions in the online community is required. To encourage student participation, the system must also be accessible, user friendly and attractive.

### Lot Information

Lot 1

The scope of this contract includes: * The provision of an online support system. * The provision of appropriate and robust Child Safeguarding. * Implementation/technical support and updates/development/maintenance of the system. * Training for undergraduate students and the RO Central Team. Online support is a key element of the programme delivered by the Realising Opportunities (RO) Partnership, underpinning the other elements students are involved in. Online support is ongoing throughout the RO programme and involves live web chats, email support from a dedicated RO Ambassador and the opportunity to have interactions with current undergraduate students at the RO Partner universities via an online community. A high quality, secure system to facilitate interactions in the online community is required. To encourage student participation, the system must also be accessible, user friendly and attractive.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017696-2022 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Jun 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £22,788 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE UNIVERSITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 7RU |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHTSIDE SOCIAL ENTERPRISE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 72210000 - Programming services of packaged software products
- 72212480 - Sales, marketing and business intelligence software development services
- 72212481 - Sales or marketing software development services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79342000 - Marketing services
- 79413000 - Marketing management consultancy services

## Release History

- 29 Jun 2022 at 09:01 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017696-2022

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:318079-2020:TEXT:EN:HTML
- https://www.ncl.ac.uk

## Provenance

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