--- title: "Smart Ticketing Back-Office System" ocid: "ocds-h6vhtk-034ca0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034ca0" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034ca0.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034ca0.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "MERSEYTRAVEL" published: "2022-07-29" --- # Smart Ticketing Back-Office System Buyer: MERSEYTRAVEL Current stage: Tender OCID: ocds-h6vhtk-034ca0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034ca0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034ca0.json) ## Summary Merseytravel is seeking to procure a supplier for the "Smart Ticketing Back-Office System," categorized under IT services (CPV code 72000000). This procurement is part of an open tendering process and is currently in the active stage, with the tender submission deadline set for the 18th of August, 2022. The organisation, based in Liverpool, UK, plans to maintain and enhance their Smart Ticketing platform through the acquisition of an AMS-HOPS and CMS back-office system, which should facilitate efficient data management and customer services for various ticketing schemes. This tender presents significant opportunities for businesses specialising in IT services, particularly those experienced in software development and consulting. Companies that can provide reliable, innovative solutions for data management and customer interface systems would be ideally positioned to compete for this contract. Given the substantial budget allocation of £8,000,000 and the potential for contract renewal approximately six to twelve months before contract expiration, this represents a promising venture for firms looking to expand their presence within the public sector, particularly in transportation technology. ## Notice Merseytravel is looking to procure a supplier to provide AMS-HOPS and CMS back-office systems to maintain and develop their Smart Ticketing platform. The AMS-HOPS (HOPS) is the core ITSO component which will act as the key conduit between all other elements of the ITSO System. It is crucial that the system provides a reliable means of generating, hosting and exchanging data with various ITSO and non-ITSO components, whilst at the same time ensuring that there is full transparency of the activities undertaken through user accessible views into the HOPS and high-quality reporting and data outputs. The Customer and Card Management System (CMS) will sit at the heart of the Merseytravel Smart Ticketing platform, enabling scheme participants to manage customers, tickets and travel tokens (ITSO and non-ITSO) in order to provide appropriate services to concessionary and commercial customers. ### Lot Information Lot 1 Merseytravel is looking to procure a supplier to provide AMS-HOPS and CMS back-office systems to maintain and develop their Smart Ticketing platform. The AMS-HOPS (HOPS) is the core ITSO component which will act as the key conduit between all other elements of the ITSO System. It is crucial that the system provides a reliable means of generating, hosting and exchanging data with various ITSO and non-ITSO components, whilst at the same time ensuring that there is full transparency of the activities undertaken through user accessible views into the HOPS and high-quality reporting and data outputs. The Customer and Card Management System (CMS) will sit at the heart of the Merseytravel Smart Ticketing platform, enabling scheme participants to manage customers, tickets and travel tokens (ITSO and non-ITSO) in order to provide appropriate services to concessionary and commercial customers. Renewal: The renewal procurement will start approx. 6-12 months before the contract expires ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/020862-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jul 2022 | | Submission deadline | 11 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | The renewal procurement will start approx. 6-12 months before the contract expires. | ## Values | Field | Value | | --- | --- | | Tender value | £8,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MERSEYTRAVEL | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 1BP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Waterfront South | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD7 Merseyside | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 29 Jul 2022 at 15:23 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020862-2022 - 30 Jun 2022 at 14:20 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017914-2022 ## Notice URLs - http://www.merseytravel.gov.uk/ - http://www.the-chest.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034ca0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034ca0.json.