---
title: "British Library Ticketing and Customer Journey Solution"
ocid: "ocds-h6vhtk-034d7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034d7a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034d7a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034d7a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRITISH LIBRARY"
published: "2022-07-04"
---

# British Library Ticketing and Customer Journey Solution

Buyer: BRITISH LIBRARY  
Current stage: Award  
OCID: ocds-h6vhtk-034d7a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034d7a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034d7a.json)

## Summary

The British Library is seeking a supplier for a ticketing and customer journey solution, classified under the industry of business services, specifically law, marketing, consulting, recruitment, printing, and security. This procurement process is in the award stage, having concluded on 1st July 2022, with a total contract value of £394,301. The tender was initiated as a competitive procedure with negotiation, allowing for a selective method of procurement. The procurement process was conducted within the United Kingdom.

This contract presents a significant opportunity for growth, particularly for small and medium enterprises (SMEs) and larger firms with expertise in ticketing solutions and customer service technologies. Businesses that can showcase quality, competitive pricing, and favourable terms and conditions may be well positioned to compete. With a total of four bids received, including one from an SME, companies within this sector should consider leveraging their strengths in innovation and service delivery to secure contracts with prestigious organisations like the British Library.

## Notice

The British Library ticketing solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018131-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £394,301 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH LIBRARY |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TESSITURA NETWORK |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 22459000 - Tickets
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 4 Jul 2022 at 11:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018131-2022

## Notice URLs

- http://www.bl.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:447973-2020:TEXT:EN:HTML
- https://www.delta-esourcing.com/
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=702781991

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034d7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034d7a.json.