---
title: "British Library Ticketing and Customer Journey Solution"
ocid: "ocds-h6vhtk-034d7b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034d7b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034d7b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034d7b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRITISH LIBRARY"
published: "2022-07-04"
---

# British Library Ticketing and Customer Journey Solution

Buyer: BRITISH LIBRARY  
Current stage: Award  
OCID: ocds-h6vhtk-034d7b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034d7b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034d7b.json)

## Summary

The British Library, located in London, has recently completed the procurement process for a Ticketing and Customer Journey Solution, classified under business services. The tender was initiated on 1st July 2022 and concluded with an award, worth £394,301, to the service provider Tessitura Network. The procurement process followed a competitive procedure with negotiation and involved the selection of suppliers based on quality and cost criteria. Although the procurement has been finalised, the details can provide insight into the types of projects that are typical for the library sector.

This project presents growth opportunities primarily for small and medium enterprises (SMEs) with expertise in ticketing and customer service solutions, as well as larger firms that can meet the requirements for similar services. Businesses specialising in consulting, marketing, and technical development for cultural institutions would find this tender particularly relevant. With the British Library's focus on enhancing user experience through improved ticketing systems, companies capable of delivering innovative and efficient solutions are well-positioned to compete in future tenders in this domain.

## Notice

The British Library ticketing solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018132-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £394,301 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH LIBRARY |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 2DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | St Pancras & Somers Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TESSITURA NETWORK |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 22459000 - Tickets
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 4 Jul 2022 at 11:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018132-2022

## Notice URLs

- http://www.bl.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:447973-2020:TEXT:EN:HTML
- https://www.delta-esourcing.com/
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=702781991

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034d7b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034d7b.json.