---
title: "Input and Output Communications"
ocid: "ocds-h6vhtk-034e64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034e64"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034e64.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034e64.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-10-03"
---

# Input and Output Communications

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-034e64

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034e64.json)

## Summary

The HM Revenue & Customs (HMRC) has recently completed a procurement process for the "Input and Output Communications" services under the CPV code 79810000 - Printing services. The contract, valued at £140 million and signed on 25th August 2023, aims to enhance customer service through digital transformation and innovation, enabling more efficient tax collection and benefit administration. The procurement was conducted through an open procedure and awarded to Restore Digital Limited.

This tender opportunity from HMRC presents a chance for businesses specializing in printing, digital communications, and customer service technologies to engage in delivering high-quality communication services. The tender's emphasis on digital transformation and improving efficiencies aligns well with companies focusing on providing innovative solutions and technologies for effective inbound and outbound communications. The contract period of five years, with a possible extension, offers a stable partnership opportunity for businesses to contribute to HMRC's mission of enhancing customer experiences and delivering services with increased compliance and efficiency.

## Notice

HMRC was looking to appoint a supplier to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection Show less description of tax and administering of benefits and support of customs operations.

### Lot Information

Lot 1

HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: * Improved customer experience through more convenient, faster means of transacting with HMRC * Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work * Opportunities to drive increased compliance and close the tax gap * Increased efficiency and value for money HMRC are looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be PS140million over the contract period of five (5) years plus a possible two (2) years extension.

Renewal: After the possible extension of 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029097-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2023 |
| Submission deadline | 1 Jun 2023 |
| Future notice date | 30 Sep 2022 |
| Award date | 24 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000,000 |
| Lots value | £140,000,000 |
| Awards value | Not specified |
| Contracts value | £140,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESTORE DIGITAL |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 22000000 - Printed matter and related products
- 64212100 - Short Message Service (SMS) services
- 64212300 - Multimedia Message Service (MMS) services
- 79810000 - Printing services
- 79999100 - Scanning services

## Release History

- 3 Oct 2023 at 11:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029097-2023
- 15 May 2023 at 11:48 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013758-2023
- 11 Apr 2023 at 15:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010389-2023
- 5 Jul 2022 at 14:21 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/018364-2022

## Notice URLs

- http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full
- http://www.gov.uk
- http://www.hmrc.gov.uk
- https://hmrc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034e64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034e64.json.