---
title: "Case Management Solution"
ocid: "ocds-h6vhtk-034eb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034eb4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034eb4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034eb4.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE ROYAL BOROUGH OF WINDSOR AND MAIDENHEAD COUNCIL"
published: "2022-07-11"
---

# Case Management Solution

Buyer: THE ROYAL BOROUGH OF WINDSOR AND MAIDENHEAD COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-034eb4

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## Summary

The Royal Borough of Windsor and Maidenhead Council is currently in the tender stage of procuring a Case Management Solution, a software package designed to support multiple inter-related services across various departments, including Planning and Environmental Health. The procurement process follows an open procedure and aims to secure a functionality-rich SaaS solution that will be used for diverse functions within the Council. The tender was initially set to close on 17 August 2022 but was extended to 26 August 2022 at 13:00. The council is based in Maidenhead, UK, and interested suppliers must submit their bids electronically through the specified eSourcing portal.

This tender presents significant opportunities for businesses specialising in software development and SaaS solutions, especially those with experience in public sector contracts. Companies that provide comprehensive case management systems capable of integrating various departmental functions will be particularly well-suited to compete. With an initial contract duration of four years and an option to extend for an additional four years, winning this tender could offer substantial ongoing revenue and establish a long-term partnership with the Council.

## Notice

RBWM requires a functionality rich and reliable SaaS Case Management software solution which will support the work of a range of inter-related and stand-alone services which are provided by the various departments from within Royal Borough of Windsor and Maidenhead (RBWM) Council. The software will be used throughout Planning (including Trees, Conservation, Planning Appeals, Enforcement and Building Control); Environmental Health (including Housing (Residential Premises; Housing Surveys; Housing Assistance and HMO Licensing) Commercial Premises and Public Protection); Trading Standards; Licensing; Highways and by the Local Land & Property Gazetteer Custodian (Address Management) as well as Local Land Charges. The required functionalities are listed in the Specification.

### Lot Information

Lot 1

RBWM requires a functionality rich and reliable SaaS software solution which will support the work of a range of inter-related and stand-alone services which are provided by the various departments from within Royal Borough of Windsor and Maidenhead (RBWM) Council. The software will be used throughout Planning (including Trees, Conservation, Planning Appeals, Enforcement and Building Control); Environmental Health (including Housing (Residential Premises; Housing Surveys; Housing Assistance and HMO Licensing) Commercial Premises and Public Protection); Trading Standards; Licensing; Highways and by the Local Land & Property Gazetteer Custodian (Address Management) as well as the Local Land Charges . The detailed scope and the range of functionalities required are included in the Specification which is part of the ITT documents. The initial duration of the contract in the scope of this procurement is 4 years with the provisions for further extensions to cover further 4 years (4+4). All ITT documents are available on the portal Bravo solution. How to Express an Interest in This Tender Project Ref_ 800 (Case Management Solution) (ITT ref 1706) Register your company on the eSourcing portal (this is only required once) - Browse to the eSourcing Portal https://public.bravosolution.co.uk/web/login.html and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure). For further guidance on how to register on The Public Sector Procurement Portal hosted by Bravo Solution you can watch the video available via the following link - http://www.screencast.com/t/o6NHgMNjnf?_ncp=1502113290076.897-1 Please note that despite the Bravo Advantage 16 branding the instructions and guidance in the video are correct and apply to the Public Sector Procurement Portal. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk on 0800 069 8630 or email help@bravosolution.co.uk Additional information: How to Express an Interest in This Tender Project Ref_ 800 (Case Management Solution) (ITT ref 1706) Register your company on the eSourcing portal (this is only required once) - Browse to the eSourcing Portal https://public.bravosolution.co.uk/web/login.html and click the link to register - Accept the terms and conditions and click 'continue' - Enter your correct business and user details - Note the username you chose and click 'Save' when complete - You will shortly receive an email with your unique password (please keep this secure). For further guidance on how to register on The Public Sector Procurement Portal hosted by Bravo Solution you can watch the video available via the following link - http://www.screencast.com/t/o6NHgMNjnf?_ncp=1502113290076.897-1 Please note that despite the Bravo Advantage 16 branding the instructions and guidance in the video are correct and apply to the Public Sector Procurement Portal. Express an Interest in the tender - Login to the portal with the username/password - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier) - Click on the relevant PQQ/ ITT to access the content. - Click the 'Express Interest' button at the top of the page. - This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only) -You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. Responding to the tender - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining) - You can now use the 'Messages' function to communicate with the buyer and seek any clarification - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT - There may be a mixture of online & offline actions for you to perform (there is detailed online help available) You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk on 0800 069 8630 or email help@bravosolution.co.uk

Renewal: The initial contract duration is 4 years but the potential whole duration is 8 years as there are contractual provisions to extend for further 4 years (as per the T&Cs included in the ITT)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018966-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2022 |
| Submission deadline | 17 Aug 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF WINDSOR AND MAIDENHEAD COUNCIL |
| Locality | MAIDENHEAD |
| Post town | Slough |
| Postcode | SL6 1RF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Windsor and Maidenhead |
| Electoral ward | St Mary's |
| Westminster constituency | Maidenhead |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Jul 2022 at 16:13 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018966-2022
- 6 Jul 2022 at 09:26 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018444-2022

## Notice URLs

- http://www.screencast.com/t/o6NHgMNjnf?_ncp=1502113290076.897-1
- https://public.bravosolution.co.uk/web/login.html
- https://www.rbwm.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034eb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034eb4.json.