--- title: "Contact Centre Software Solution" ocid: "ocds-h6vhtk-034fa7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034fa7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-034fa7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-034fa7.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "CANTIUM BUSINESS SOLUTIONS LTD" published: "2022-08-05" --- # Contact Centre Software Solution Buyer: CANTIUM BUSINESS SOLUTIONS LTD Current stage: Tender OCID: ocds-h6vhtk-034fa7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034fa7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-034fa7.json) ## Summary Cantium Business Solutions Ltd, a Local Authority Trading Company (LATCo) based in West Malling, UK, is currently managing the procurement process for a "Contact Centre Software Solution". This initiative falls under the IT services category, specifically focused on consulting, software development, and support. The procurement is at the Tender stage, with the deadline for receipt of tenders set for 12th August 2022. The contract is envisioned for an initial period of 12 months, extendable by up to two additional 12-month terms, with a total potential duration of 60 months provided all terms are adhered to. Bids must be submitted electronically, and particular emphasis will be placed on quality alongside pricing in the evaluation criteria. This tender presents significant growth opportunities for businesses specialising in ICT services, particularly those proficient in contact centre solutions. Companies that can demonstrate innovation and quality in their offerings, along with an understanding of public sector procurement requirements, are particularly well-placed to compete in this environment. The zero-value agreement framework allows for flexible engagement, providing potential reselling avenues, which could be attractive for SMEs looking to expand their client portfolio within the public sector. ## Notice Cantium Business Solutions Limited (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides tailored ICT, HR and Finance services to its customers across the UK within the Education, Local Authority, Health and the Private sector. As a LatCo we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients. Cantium is looking for a Contact Centre software solution for use primarily by ourselves but with the option to resale by Cantium to our customers. Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers. This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended. The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months. Further background and technical information can be found within the Invitation to Tender (ITT) documentation via the Kent Business Portal. ### Lot Information Lot 1 Cantium Business Solutions Limited (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides tailored ICT, HR and Finance services to its customers across the UK within the Education, Local Authority, Health and the Private sector. As a LatCo we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients. Cantium is looking for a Contact Centre software solution for use primarily by ourselves but with the option to resale by Cantium to our customers. Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers. This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended. The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months. Further background and technical information can be found within the Invitation to Tender (ITT) documentation via the Kent Business Portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021574-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Aug 2022 | | Submission deadline | 8 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000,000 | | Lots value | £100,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CANTIUM BUSINESS SOLUTIONS LTD | | Locality | WEST MALLING | | Post town | Rochester | | Postcode | ME19 4AE | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ46 West Kent | | Local authority | Tonbridge and Malling | | Electoral ward | Kings Hill | | Westminster constituency | Maidstone and Malling | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 5 Aug 2022 at 13:15 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021574-2022 - 7 Jul 2022 at 17:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018687-2022 ## Notice URLs - http://www.cantium.solutions - https://procontract.due-north.com/Advert/Index?advertId=2c6ad3fa-13fe-ec11-8116-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-034fa7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-034fa7.json.