--- title: "Customer Information Screens" ocid: "ocds-h6vhtk-03522e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03522e" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03522e.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03522e.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ABELLIO EAST MIDLANDS LIMITED" published: "2022-07-14" --- # Customer Information Screens Buyer: ABELLIO EAST MIDLANDS LIMITED Current stage: Tender OCID: ocds-h6vhtk-03522e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03522e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03522e.json) ## Summary The East Midlands Railway is currently engaged in a public procurement process for the title "Customer Information Screens" within the rail services industry. This open tender aims to enhance customer information at various train stations by introducing advanced information display solutions, intended to be completed by February 2023. The tender period is open until 9th August 2022, and bids must be submitted through the WAX digital portal. All submissions are subject to the Utilities Contracts Regulations 2016 and English law. This tender presents a significant opportunity for businesses involved in the provision of software and hardware solutions, particularly those with expertise in IT services, consulting, and digital display technology. Companies capable of developing innovative customer information systems and handling installation over multiple train station sites will find this tender particularly appealing. Interested businesses should be prepared to offer flexible and modern solutions that can elevate passenger experience through improved journey information and wayfinding services. ## Notice This Notice has been published to establish an expression of interest leading to a tender (ITT) for the provision of East Midlands Railways (EMR) 'Customer Information Screens' East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023. East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams. There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems. ### Lot Information Software/Hardware East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023. East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams. There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems. Options: We require bidders to provide a cost model for both the initial term of 3 years and the 2x 12 month extension periods as stated in the tender documentation. Renewal: up to 2 x 12 month extensions Enablement East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023. East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams. There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems. Options: We require bidders to provide a cost model for both the initial term of 3 years and the 2x 12 month extension periods as stated in the tender documentation. Renewal: 2 x 12 month extensions ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/019334-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Jul 2022 | | Submission deadline | 9 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ABELLIO EAST MIDLANDS LIMITED | | Locality | LONDON | | Post town | Central London | | Postcode | EC4A 3AG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Castle Baynard | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72400000 - Internet services ## Release History - 14 Jul 2022 at 16:46 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019334-2022 ## Notice URLs - http://redirect.transaxions.com/events/FhKQ5 - https://eastmidlandsrailway.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03522e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03522e.json.