---
title: "Managed IT Support Services"
ocid: "ocds-h6vhtk-0353ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0353ed"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0353ed.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0353ed.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HARTLEPOOL BOROUGH COUNCIL"
published: "2023-04-26"
---

# Managed IT Support Services

Buyer: HARTLEPOOL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0353ed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0353ed)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0353ed.json)

## Summary

The Hartlepool Borough Council completed the procurement process for Managed IT Support Services. The council was the buying organisation located in Hartlepool, United Kingdom. The procurement stage was selective, conducted through a restricted procedure. The contract was awarded to NEC Software Solutions UK Ltd on 26th April 2023, with a contract value of £9,787,920.

This tender for full scope ICT managed services by Hartlepool Borough Council presents opportunities for businesses in IT services, software development, and consulting. The procurement aims to appoint a single service provider for a maximum of 6 years. Businesses with expertise in service integration, IT support, network services, application development, and project management are well-suited to compete, helping the council improve services for its residents and employees.

## Notice

Fully managed IT service for Hartlepool Borough Council.

### Lot Information

Lot 1

Fully managed IT service for Hartlepool Borough Council.

Renewal: 4, 5 or 6 years dependent on extension options

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012041-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2023 |
| Submission deadline | 19 Aug 2022 |
| Future notice date | Not specified |
| Award date | 6 Feb 2023 |
| Contract period | Not specified |
| Recurrence | 4, 5 or 6 years dependent on extension options |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £9,787,920 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HARTLEPOOL BOROUGH COUNCIL |
| Locality | HARTLEPOOL |
| Post town | Cleveland |
| Postcode | TS24 8AY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Hartlepool |
| Electoral ward | Victoria |
| Westminster constituency | Hartlepool |
| Delivery location | TLC11 Hartlepool and Stockton-on-Tees |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Apr 2023 at 15:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012041-2023
- 20 Jul 2022 at 13:39 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019781-2022

## Notice URLs

- http://www.hartlepool.gov.uk
- https://procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0353ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0353ed.json.