---
title: "Extension- Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement"
ocid: "ocds-h6vhtk-0354e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0354e4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0354e4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0354e4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS COMMERCIAL SOLUTIONS"
published: "2026-01-06"
---

# Extension- Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services framework agreement

Buyer: NHS COMMERCIAL SOLUTIONS  
Current stage: Award  
OCID: ocds-h6vhtk-0354e4

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## Summary

The NHS Commercial Solutions, on behalf of Surrey and Borders Partnership NHS Foundation Trust, has extended its Framework Agreement for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services for an additional 12 months. Initially awarded in January 2023, this framework focuses on office-support services and is designed to serve the entire UK region. The procurement process, currently in the award stage, employs a selective method through a restricted procedure to foster competition. The extended contract, now concluding in January 2027, reflects a strategic decision to accommodate unforeseen circumstances, maintaining a revised total contract value of £19,999,999.

This framework presents significant business growth opportunities, especially for providers in the office-support services sector. The contract involves several categories, including hardware, software, and consultancy services, and is ideal for companies capable of delivering digital dictation and transcription solutions. SMEs such as InventAsia Limited and DICT8 Limited, already successful in the previous lots, serve as examples of well-suited businesses. The framework's structure to allow direct awards and mini-competitions facilitates diverse engagement, enabling both large enterprises and smaller entities to secure sub-contracts within the NHS and potentially across other public sector organisations.

## Notice

NHS Commercial Solutions on behalf of Surrey and Borders Partnership NHS Foundation Trust, invited potential Tenderers to submit bids for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services. The Framework Agreement is divided into the following Lots: Lot 1: Products and/or Services Catalogue; Lot 2: In-house and outsourced digital dictation service solution; Lot 3: Outsourced transcription service solution; and. Lot 4: Managed service solution.

### Lot Information

Lot 1: Products and/or Services Catalogue

Offers a catalogue of Hardware, Software and Consultancy Services. Hardware will include but not be limited to Dictaphone, voice recording devices, docking, peripherals, accessories, IT equipment. Software will include but not be limited to licenses, software for Speech/Voice recognition, work-flow, support and maintenance. Services may include consultancy day/hourly rates for planning, implementation, developing interfacing, support, troubleshooting and maintenance. The Contracting Authorities are able to Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation.

Options: Optional extension for 2X12 upon expiry of the initial 2 years contract period

Renewal: 2X12 months optional extension

Lot 2: In-house and outsourced digital dictation service solution

Offers a complete Digital Dictation Solution which may include but not be limited to supply of Hardware, Software and Licenses, Workflow, interfacing, speech recognition engine, internally or externally (cloud-based) Hosted solution, in-sourced HR and consultancy services. Call-off contracts can be awarded through a further competition exercise.

Options: Optional 2X12 months extension upon expiry of the initial 2 years period

Renewal: Optional 2X12 months extension upon expiry of the initial 2 years period

Lot 3: Outsourced transcription service solution

Offers an outsourced transcription services which may have to integrate with the existing systems or work stand-alone/manually. The Contracting Authorities are able to run a mini-competition tender exercise or Direct Award a call-off contract following Public Contract Regulations 2015, subsequent Procurement Policy Notes and any other subsequent version of Public Contracts Regulation.

Options: Optional 2X12 months extension upon expiry of the initial 2 years contract period

Renewal: Optional 2X12 months extension upon expiry of the initial 2 years contract period

Lot 4: Managed service solution

Offers a managed service solution covering both Lot 2 and Lot 3 and other innovations, e.g. outsourced mailing solution. Call-off contracts can be awarded through a further competition exercise.

Options: Optional 2X12 months extension period upon expiry of the initial 2 years contract period

Renewal: Optional 2X12 months extension period upon expiry of the initial 2 years contract period

NHS Commercial Solutions is extending this Framework Agreement for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services for a 12 month period

The scope of services is as follows: Lot 1: Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and Associated Services Lot 2: In-house and outsourced digital dictation service solution Lot 3: Outsourced transcription service solution Lot 4: Managed Service Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000723-2026 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2026 |
| Submission deadline | 22 Aug 2022 |
| Future notice date | Not specified |
| Award date | 19 Jan 2023 |
| Contract period | 23 Jan 2023 - 22 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £217,999,999 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS COMMERCIAL SOLUTIONS |
| Additional buyers | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST ON BEHALF OF NHS COMMERCIAL SOLUTIONS |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 7FG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead North |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 12 |
| Supplier names | APROBRIUM LTD (TRADING AS LEXACOM; BIGHAND; CRESCENDO SYSTEMS; DICT8; DICTATE IT; EPIQ EUROPE; G2 SPEECH; INVENTASIA LIMITED TRADING AS PRESCRIBE DIGITAL; NUANCE COMMUNICATIONS IRELAND; OKS INTERNATIONAL; SCRIBETECH (UK; T-PRO |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32332100 - Dictating machines
- 79500000 - Office-support services

## Release History

- 6 Jan 2026 at 14:46 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/000723-2026
- 24 Jan 2023 at 09:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002099-2023
- 22 Jul 2022 at 13:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020028-2022

## Notice URLs

- https://commercialsolutions.bravosolution.co.uk/
- https://www.commercialsolutions-sec.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0354e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0354e4.json.