---
title: "MaPS Independent Quality Assessment Service - Award Notice"
ocid: "ocds-h6vhtk-035505"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035505"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035505.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035505.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MONEY AND PENSIONS SERVICE"
published: "2023-04-26"
---

# MaPS Independent Quality Assessment Service - Award Notice

Buyer: MONEY AND PENSIONS SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-035505

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035505.json)

## Summary

The Money and Pensions Service (MaPS) recently awarded a contract for an Independent Quality Assessment Service to Recognising Excellence. This service aims to monitor and maintain the quality of MaPS' guidance and advice delivery against set standards. The total contract value is £3,983,000 (excluding VAT). The contract was signed on 12th April 2023.

This contract presents an opportunity for businesses involved in research, development services, and related consultancy services to compete. The service requires expertise in quality assessment across various delivery channels like face-to-face, telephone, written communications, and digital provisions. Suppliers interested in future similar opportunities should monitor MaPS' procurement updates for potential participation.

## Notice

The Money and Pensions Service (MaPS) carried out a tender for a supplier to deliver an independent quality assessment service to enable MaPS to manage, monitor and maintain oversight over the quality of its internal and outsourced guidance and advice delivery services against a set of 11 MaPS Standards (and 72 sub standards) https://www.moneyandpensionsservice.org.uk/money-and-pensions-service-standards/

### Lot Information

Lot 1

The supplier will complete assessments across a wide range of MaPS services including regulated debt advice, pensions guidance, Pension Wise and money guidance. The supplier will be responsible for the delivery of an independent quality assessment service across all delivery channels that MaPS either delivers internally or funds through external delivery partners, to ensure that all service lines are meeting (as a minimum) the requirements of the FCA approved MaPS Standards. The delivery of the service will be supported by a MaPS created quality assessment tool but will be facilitated longer term by a technical solution sourced through a separate procurement exercise. The current solution will be maintained and managed by MaPS but utilisation of the current and future tool will be a requirement of delivery. The channels can include but are not limited to; face to face provision, telephone, written communications including the use of web chat and digital provisions. The service will need to be designed to provide assurance that the quality frameworks being used by both internal delivery teams and external delivery partners are effective, robust and in line with contract expectations. The service will need to utilise the skills and experience of subject matter experts to undertake quality assessments. MaPS will expect the service to monitor and assess customer facing quality assurance as well as organisational controls following these principles: * Having a customer centric focus * Systematic approach to management * Utilisation of technology and reporting tools to enable live in month reporting * Ability to assess against a set of quality criteria incorporating process and technical components across varying channels and including reviewing face to face case records, transcripts, written communications, digital interactions and audio records * Ensures that the quality assurance activity is proportionate and relevant - ensuring that the sample size, frequency and remedial action is aligned to a risk-based approach to monitoring * Timely and includes in month live reporting by service line, channel and theme * Enables root-cause analysis and continuous improvement * Provides oversight of policies, processes and training material where required in order to identify opportunities for continuous improvement * Consistent across all service lines and delivery mechanisms. Additional information: Total Whole life contract value PS3,983,000 (excluding VAT) Total Whole life contract value PS4,779,600 (including VAT)

Options: 2 years (at annual intervals)

Renewal: 3 +1+1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011977-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2023 |
| Submission deadline | 4 Jan 2023 |
| Future notice date | 29 Sep 2022 |
| Award date | 11 Apr 2023 |
| Contract period | 15 Mar 2023 - 14 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,983,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MONEY AND PENSIONS SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1N 2TD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RECOGNISING EXCELLENCE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 26 Apr 2023 at 11:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011977-2023
- 25 Nov 2022 at 15:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033539-2022
- 22 Jul 2022 at 15:57 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/020061-2022

## Notice URLs

- https://maps.app.jaggaer.com/web/login.html
- https://maps.org.uk/
- https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice
- https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice;
- https://www.moneyandpensionsservice.org.uk/
- https://www.moneyandpensionsservice.org.uk/money-and-pensions-service-standards/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035505. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035505.json.