---
title: "Customer Engagement Management System additional costs"
ocid: "ocds-h6vhtk-03574e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03574e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03574e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03574e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN GAS NETWORKS LIMITED"
published: "2022-07-29"
---

# Customer Engagement Management System additional costs

Buyer: NORTHERN GAS NETWORKS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03574e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03574e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03574e.json)

## Summary

The public procurement process involves Northern Gas Networks Limited seeking a solution for additional costs related to a Customer Engagement Management System. The procurement is classified under IT services with a focus on consulting, software development, and support. The relevant contract was signed on 29 July 2022, following a limited procurement method without prior publication of a call for competition. The contract will allow customers to manage gas connections through a web-based portal, with the associated services delivered in Leeds, UK.

This opportunity presents significant business growth potential for companies specialising in IT services, particularly those with expertise in customer management systems and integration solutions. Businesses adept at software development and familiar with the gas distribution industry's operational requirements would be particularly well-suited to compete for future contracts with Northern Gas Networks, especially those capable of innovative solutions that streamline customer interactions.

## Notice

NGN have a requirement for a web based Connections Portal to allow customers to create, submit, view, amend and track gas connections.

### Lot Information

Lot 1

tPoint have designed their solution around the creation of a tPoint based website combined with an integration with SAP to eliminate double keying of order data. This contract is for some additional costs to implement the portal for go live.

### Procurement Information

TPoint are in contract with NGN, this is a variation to the contract as NGN have a requirement for a web based Connections Portal to allow customers to create, submit, view, amend and track gas connections. tPoint have designed their solution around the creation of a tPoint based website combined with an integration with SAP to eliminate double keying of order data.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020763-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £15,200 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN GAS NETWORKS LIMITED |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS15 8TU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Garforth & Swillington |
| Westminster constituency | Leeds East |
| Delivery location | TLE4 West Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TPOINT SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Jul 2022 at 10:01 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020763-2022

## Notice URLs

- http://www.northerngasnetworks.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03574e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03574e.json.