---
title: "Business to Business Outsourced Services"
ocid: "ocds-h6vhtk-035799"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035799"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-035799.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-035799.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NS&I"
published: "2023-07-20"
---

# Business to Business Outsourced Services

Buyer: NS&I  
Current stage: Award  
OCID: ocds-h6vhtk-035799

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035799)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-035799.json)

## Summary

The National Savings and Investments (NS&I) is seeking a supplier for Business to Business Outsourced Services related to banking services. The procurement is currently in the award stage, with the contract value at GBP 92,312,456. The awarded supplier is Sopra Steria. The procurement process, which started on 20th July 2023, involved a selective competitive procedure with negotiation. NS&I, located in London, UK, operates as an Executive Agency of the Chancellor of the Exchequer. The services cover various government schemes, including Childcare Services, Help to Save, Help to Buy, and the Court Funds Office.

This tender presents an opportunity for large-scale service providers in the IT, consulting, and finance sectors to bid for delivering outsourced services to the UK government through NS&I's B2B offer. The contract involves a transition period to ensure continuity in service delivery. Interested businesses should focus on their ability to serve customers efficiently, manage operations effectively, and collaborate with stakeholders and partners seamlessly. The procurement method emphasises quality (65%) and price (35%) criteria for supplier selection. The deadline for the tender process was on 20th July 2023, and the contract was later cancelled.

## Notice

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are: * Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare) * Help to Save * Help to Buy * Court Funds Office Requirements across the schemes include: * Serving Customers o Meeting the service needs and providing support to the end users of the schemes managed by B2B o Engagement with B2B clients in order to operate and eventually transition the solution to Rainbow by the end of the contract * Operational Management o Process transactions - The processing of transactions into, out of and between customer accounts o Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required * Manage Stakeholders - Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor. * Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities. * Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision. The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract.

### Lot Information

Lot 1

This contract has been awarded following the conclusion of a procurement process. This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed services to deliver B2B on behalf of NS&I. The B2B services are responsible for the delivery of government schemes, including Childcare Services, Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme, and the Court Funds Office. The contract is offered to one supplier for a period of 3 years following service commencement, with an initial up to 9 month transition period to ensure smooth service commencement from 1st April 2024. At the end of the contract, the B2B services would transition to the Rainbow Programme operating model. National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than PS202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market. NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme. NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include, Childcare Services (consisting of 30 Hours of Free Childcare, Tax-Free Childcare), Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme and the Court Funds Office.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020901-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2023 |
| Submission deadline | 28 Oct 2022 |
| Future notice date | 5 Sep 2022 |
| Award date | 20 Jun 2023 |
| Contract period | 29 Jun 2023 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £92,312,456 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Additional buyers | NATIONAL SAVINGS AND INVESTMENTS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1V 2QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48810000 - Information systems
- 66110000 - Banking services
- 72000000 - IT services: consulting, software development, Internet and support
- 79210000 - Accounting and auditing services
- 79342300 - Customer services
- 79410000 - Business and management consultancy services
- 79510000 - Telephone-answering services

## Release History

- 20 Jul 2023 at 10:13 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020901-2023
- 27 Sep 2022 at 17:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027105-2022
- 29 Jul 2022 at 15:39 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/020870-2022

## Notice URLs

- https://app.panacea-software.com/nsandi/
- https://rainbow.nsandi.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-035799. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-035799.json.