---
title: "Mystery Shopper"
ocid: "ocds-h6vhtk-0357ee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0357ee"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0357ee.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0357ee.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CONSTRUCTION INDUSTRY TRAINING BOARD"
published: "2022-08-01"
---

# Mystery Shopper

Buyer: CONSTRUCTION INDUSTRY TRAINING BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-0357ee

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0357ee)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0357ee.json)

## Summary

The Construction Industry Training Board (CITB) has completed the procurement process for the "Mystery Shopper" contract, which falls under the research services industry category. This tender, located across the UK and Northern Ireland, was procured via an open procedure and includes an active award with a total contract value of £240,000, signed on 21st July 2022. The service will be delivered for a period of three years with an option to extend for an additional 12 months. Key dates and contact details related to this contract can be obtained from CITB.

This contract provides significant opportunities for small and medium enterprises (SMEs) specialising in mystery shopping, market research, and training services. Businesses equipped to ensure a robust mystery shopping programme that meets the expectations of performance monitoring and customer service standards will be well-suited to compete for similar tenders in the future. The requirement for experienced providers that can manage comprehensive assessments across various geographical locations enhances the potential for business growth within this niche market.

## Notice

CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.

### Lot Information

Lot 1

The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: *measure key customer service levels *monitor performance from the point a booking is made, either by phone or online, through to completing a test *provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020996-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £240,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSTRUCTION INDUSTRY TRAINING BOARD |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MYSTERY SHOPPERS |

## CPV Codes

### Divisions

- 45 - Construction work
- 71 - Architectural, construction, engineering and inspection services
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 45214620 - Research and testing facilities construction work
- 71317200 - Health and safety services
- 71317210 - Health and safety consultancy services
- 73110000 - Research services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79310000 - Market research services
- 80000000 - Education and training services
- 80500000 - Training services
- 80520000 - Training facilities
- 80521000 - Training programme services
- 80530000 - Vocational training services

## Release History

- 1 Aug 2022 at 15:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020996-2022

## Notice URLs

- http://www.citb.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:173051-2019:TEXT:EN:HTML
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=710131512
- https://www.delta-esourcing.com/respond/8S49FUXK45

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0357ee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0357ee.json.